s's profile

122 Messages

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7.3K Points

Wednesday, March 15th, 2023 12:53 PM

Email Rejections

Emails being rejected again. Please note that the store generated Order Confirmation went through then 2 days later the store generated Shipping Confirmation was rejected. This was a Hotmail account rejected but please know for the most part all our emails are Store Generated very little personal communication. Don't really understand how it can corrupt in such a short period of time.

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Brand User

10.5K Messages

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141.3K Points

1 year ago

Sometimes, on shared hosting where many customers use the same email servers, they get detected as contributing to spam and unnecessarily get blacklisted by a few recipient email servers and RBLs. We do have a system in place that monitors our mailout server IPs for their reputation at RBLs that sends out reports periodically. Our Network Operations team rotates the blocked IPs automatically and that should resolve any blocks our servers may have, given time. We do recommend trying to resend the bounced emails.
Additionally, we have already informed our engineering team regarding this issue and our engineers are working towards a fix on increasing the reputation. I'm afraid we do not have an ETA on this. We appreciate your patience while we resolve this issue.