office_manager's profile

49 Messages

 • 

918 Points

Thursday, January 11th, 2024 8:53 PM

Email not working when sent from Roundcube

I had another thread open regarding this issue.   Was corresponding with @todd_h regarding my issues and the thread was closed for commenting!  

Anyhow, the emails affected are: office@harvestoutreachchurch.com, toby@harvestoutreachchurch.com, and pastor dominick@harvestoutreachchurch.com

I did go to our Cloudfare DNS settings and updated our TXT field from

v=spf1 ip4:66.96.128.0/18 -all  to  v=spf1 ip4:66.96.128.0/18 include:websitewelcome.com ?all

but it did not make any difference.  We cannot even mail each other within the office.

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49 Messages

 • 

918 Points

3 months ago

Brand User

10.5K Messages

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141.3K Points

3 months ago

Hello, 

Please make sure you have these two records:

 

Record type: TXT

Domain for which this record added: harvestoutreachchurch.comhost it must point to: v=spf1 ip4:66.96.128.0/18 include:websitewelcome.com ?allRecord type: CNAME   Subdomain for which record added: dkim._domainkey.harvestoutreachchurch.comhost it must point to: cur.dkim.v.eigmail.net

49 Messages

 • 

918 Points

Our TXT settings are correct but the CNAME settings are not - In fact we have 2 CNAME settings.  The TXT setting is straightforward but the CNAME has me confused and I am not comfortable making the changes myself.  Is there anyone who can help me - possibly remotely?

Brand User

10.5K Messages

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141.3K Points

Can you call in? 1-800-710-1998

49 Messages

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918 Points

@elyzabethv​ I can this afternoon.