S

23 Messages

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372 Points

Friday, January 5th, 2024 6:23 PM

email issue

We have issue receiving email within the same domain also when sending to gmail account but if we send to att.net or yahoo.com, they receive the message.

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23 Messages

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372 Points

3 months ago

@elyzabethv I am hoping you could take a look on this. I see posted questions related to this and seems like no one is fixing it.

Brand User

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141.1K Points

Hello, 

I have updated the TXT record for your domain, which should correct this issue. 

23 Messages

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372 Points

Great! I tested it and it's working now. I appreciate your assistance. @elyzabethv 

23 Messages

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372 Points

@elyzabethv we receive messages from customers using gmail account that our message goes to spam. Is that something you can still fix?

2 Messages

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80 Points

@elyzabethv​ What is the ideal TXT record to fix this error? 

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v=spf1 ip4:66.96.128.0/18 include:websitewelcome.com ?all