Email Disaster!

For the past week and a half my email has not been working properly.

I've sent messages but they've never reached the recipient. I have not received any error messages alerting me to this fact, so I assumed they went through.

Wrong!

You can understand how this is very problematic when trying to run a business and be responsive to your clients.

I knew that the problem was not on my end, but I tried a tech support web chat anyway.

It would have been nice to call, but tech support wouldn't answer the phone in a reasonable amount of time.

The web chat rep took up over an hour of my time without solving the problem.

It's extremely aggravating to be asked stupid questions about email settings when there's nothing wrong with the email settings!

Finally, the rep told me that I needed to call advanced tech support as it was possibly my address had someone become blocked.

I did call. It took a while. No, it wasn't blocked, it's that Homestead is having massive issues with their email service.

As I suspected, no problem on my end. Why couldn't the first rep tell me this?

Why couldn't the second rep tell me this without wasting even more of my time?

Homestead, why would you waste so much of your customer's time going through these stupid scripts when you know your email isn't working?

Also, why wouldn't you notify your customers that your email service isn't working properly?

I asked the phone tech support if I would be notified when Homestead's email service was running reliably. The answer was no.

I asked if it was just a total crapshoot then when I send email as to whether it would go through or not, and the answer r was yet.

Thanks, Homestead!  I have pissed off clients and I look like an unreliable person who fails to communicate in a timely fashion!

For heaven's sake, fix it!!!