janeane440775198's profile

6 Messages

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230 Points

Monday, March 6th, 2023 5:20 PM

Email Delivery Failures

​In the past 8 weeks (or so) all users in our practice have had sent emails returned as undeliverable under a 550 code.  In most instances the email can be sent later in the day and it successfully delivers.  What is the problem with the mail delivery service?  What can be done to fix the situation?​

Brand User

7.9K Messages

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119.1K Points

17 days ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

6 Messages

 • 

230 Points

@elyzabethv​ It seemed ok for the past week but I just had an email get kicked back this morning.

Brand User

7.9K Messages

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119.1K Points

Can you provide the bounceback?