9 Messages


160 Points

Friday, May 26th, 2023 7:40 AM

Email bouncing

Is there a solution to fix this issue with emails bouncing and form submissions not coming through?? The help forum is filled with customers having these issues. I’ve used your service for over 10 years now and never had issues until recently . Emails keep bouncing back as undelivered and not receiving form submissions from website, 

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Brand User

970 Messages


29.3K Points

6 months ago

I have made sure that both domains have had the TXT properly updated. This should resolve any bouncebacks when sending to Gmail email addresses, but please keep in mind that you may still experience bouncebacks when delivering to Outlook or Microsoft related emails. While not ideal, we understand this is inconvenient but can assure that we have engineers continuing to work on resolving the issue fully. 
Regarding the forms, can you please share which website and page that is having issues when form submissions so we can look further?