techwtr's profile

66 Messages

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964 Points

Thursday, September 21st, 2023 6:22 PM

DKIM not enabled on our emails, causing email to be blocked

Several times now in the last month or so, when I tried to email our Minnesota State Representative, the email was rejected, flagged as a "permanent error", with this information: "SMTP error from remote mail server after end of data: 550 permanent failure for one or more recipient".

When I contacted them, the IT Director for the Minnesota House of Representatives relayed this back: "The issue is that DKIM is not enabled on the senders email system."

Since I have no control of that, could Homestead please address this?

Thank you.

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5 Messages

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356 Points

8 months ago

I am having the same problem with some of my emails getting rejected. I have been unable to find a solution to this.

Brand User

10.7K Messages

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142.4K Points

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

5 Messages

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356 Points

It worked! Thank you!

9 Messages

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164 Points

8 months ago

@Homestead, this seems to be an issue.  Will it be resolved?

Brand User

10.7K Messages

 • 

142.4K Points

8 months ago

Hello, 

Homestead does not support DKIM, so your DNS would need to be routed through Cloudflare. Please call 1-800-710-1998 for assistance with this.