18 Messages
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374 Points
Continued Email Problems
We continue to have issues with our emails. Recipients are saying they never received emails we've sent. This is even happening to people with email addresses we have emailed in the past with no issues. This is beyond frustrating, trying to run a business, paying for an email service that is starting to be useless. We have to resort to sending emails through a different (free) email we use. I need answers and hopefully solutions.
judelyn9690
182 Messages
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1.9K Points
22 days ago
Hello
Can you provide the domain in question here? Also, are you accessing your email through Roundcube or using a third‑party email client?
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judelyn9690
182 Messages
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1.9K Points
22 days ago
Hello.
I’ve been trying to reach you through your phone number; however, the call keeps redirecting me to the IVR.
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judelyn9690
182 Messages
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1.9K Points
20 days ago
Hello
I have successfully verified your sending and receiving functions, and the email forwarder is working properly. You should be able to see the emails in your inbox, and I have received them as well. As a next step, it’s best to ask the recipient to add your email address to their whitelist and check again. In the meantime, I’ll be creating a ticket for further investigation.
Note: Some email filtering systems automatically scan for certain keywords, patterns, or behaviors that may resemble spam or suspicious activity. Even legitimate emails can sometimes be flagged or delayed if they contain trigger words, unusual formatting, or if the sender’s domain/IP reputation is not fully established. Adding your address to the recipient’s whitelist ensures that your emails bypass these filters and are delivered directly to their inbox.
2
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orin3472
4 Messages
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100 Points
20 days ago
We are having issues with our Outlook not being able to connect with the e-mail service, and give us this message now:
Task 'Synchronizing subscribed folders for "E-mail Address".' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for... Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
We have to update remove our account from Outlook, redo everything again with other Port Information, etc. set-up. You guys need to stop screwing with the e-mail systems and/or send out notifications that there are issues with the e-mail service(s)....stop giving us the run around!!!!!!!!
2
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susan2670
9 Messages
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170 Points
17 days ago
We are having same issues. Did you find a way to resolve? I am furious our website and emails are not working and we to are trying to run a business. I hope you were able to get some help, but all Im getting is a recording to call Monday.
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rebecca2758
18 Messages
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374 Points
13 days ago
We still are not receiving emails and other parties are still not receiving our sent emails. What are we paying for here? It's hard to run a business when you can't rely on your email. I need answers.
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