kathryn1654's profile

42 Messages

 • 

946 Points

Friday, February 17th, 2023 7:22 PM

Cant send emails to hotmail anymore

host hotmail-com.olc.protection.outlook.com [104.47.17.97]
    SMTP error from remote mail server after pipelined end of data:
    550 5.7.1 Unfortunately, messages from [66.96.186.8] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [DB8EUR05FT003.eop-eur05.prod.protection.outlook.com 2023-02-17T17:52:00.955Z 08DB107DA804412C]

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42 Messages

 • 

946 Points

3 months ago

I still can't send emails to Hotmail accounts and its been almost a week. This is a business email, and this is making it tough to do business.

Brand User

8.4K Messages

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123.6K Points

Hello, 
I apologize for the trouble. Sometimes, on shared hosting where many customers use the same email servers, they get detected as contributing to spam and unnecessarily get blacklisted by a few recipient email servers and RBLs. We do have a system in place that monitors our mailout server IPs for their reputation at RBLs that sends out reports periodically. Our Network Operations team rotates the blocked IPs automatically and that should resolve any blocks our servers may have, given time. We do recommend trying to resend the bounced emails.
Additionally, we have already informed our engineering team regarding this issue and our engineers are working towards a fix on increasing the reputation. I'm afraid we do not have an ETA on this. We appreciate your patience while we resolve this issue.

42 Messages

 • 

946 Points

Thanks. I can send them to my own personal Hotmail now, but it ends up in the junkbox, which it never did for the 15 years I have been using this homestead email account

42 Messages

 • 

946 Points

I still can't email a builder that I regularly email as he uses a Hotmail. 

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  (builders-email) @hotmail.com
    host hotmail-com.olc.protection.outlook.com [104.47.66.33]
    SMTP error from remote mail server after pipelined sending data block:
    550 5.7.1 Unfortunately, messages from [66.96.187.6] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to  http://mail.live.com/mail/troubleshooting.aspx#errors. [MW2NAM12FT061.eop-nam12.prod.protection.outlook.com 2023-02-23T22:21:39.944Z 08DB13E8D26057C2]
Reporting-MTA: dns; bosmailout06.eigbox.net

Action: failed
Final-Recipient: rfc822;(builders Hotmail address)
Status: 5.0.0
Remote-MTA: dns; hotmail-com.olc.protection.outlook.com
Remote-MTA: X-ip; [104.47.66.33]
X-Remote-MTA-smtp-greeting: X-str; 220 MW2NAM12FT061.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Thu, 23 Feb 2023 22:21:39 +0000
X-Remote-MTA-helo-response: X-str; 250-MW2NAM12FT061.mail.protection.outlook.com Hello [66.96.187.6]
X-Exim-Diagnostic: X-str; SMTP error from remote mail server after pipelined sending data block: 550 5.7.1 Unfortunately, messages from [66.96.187.6] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to  http://mail.live.com/mail/troubleshooting.aspx#errors. [MW2NAM12FT061.eop-nam12.prod.protection.outlook.com 2023-02-23T22:21:39.944Z 08DB13E8D26057C2]
Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [66.96.187.6] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to  http://mail.live.com/mail/troubleshooting.aspx#errors. [MW2NAM12FT061.eop-nam12.prod.protection.outlook.com 2023-02-23T22:21:39.944Z 08DB13E8D26057C2]

(edited)

Brand User

8.4K Messages

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123.6K Points

I'll get this specific block reported.