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4 Messages

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100 Points

Thursday, November 16th, 2023 7:25 PM

Bounce back from GMAIL accounts

All of emails to customers with a "@gmail.com" address are getting bounced back.  This is quite frustrating as I have been looking to correct this for some time now.  I just found this forum.  Can anyone point me in the right direction?  Many thanks.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  
    host alt1.gmail-smtp-in.l.google.com [209.85.202.26]
    SMTP error from remote mail server after end of data:
    550-5.7.26 This mail has been blocked because the sender is unauthenticated.
    550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.
    550-5.7.26
    550-5.7.26  Authentication results:
    550-5.7.26  DKIM = did not pass
    550-5.7.26  SPF [southernwindsfarm.com] with ip:
    [66.96.189.10] = did not pass
    550-5.7.26
    550-5.7.26  To mitigate this issue, please visit Gmail's authentication guide
    550-5.7.26 for instructions on setting up authentication:
    550 5.7.26  https://support.google.com/mail/answer/81126#authentication x5-20020a5d54c5000000b0032fdd091801si84711wrv.886 - gsmtp

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4 Messages

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100 Points

3 months ago

Anything?  

Brand User

10.4K Messages

 • 

139.9K Points

3 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

4 Messages

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100 Points

Thanks for the help!  good news/bad news.... I am no longer getting the "undeliverable" email.  Unfortunately, the emails are not going through.  I have sent several test emails and none have been received at the intended gmail address.  Ideas?

Brand User

78 Messages

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906 Points

Hello Casey4685,

 

We apologize for the inconvenience. The SPF record was changed since the last update was made. I have corrected the record in your domain settings, and you should be able to send email. Please let us know if you have any further issue.

4 Messages

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100 Points

That worked... Thanks for your help!!