6 Messages
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200 Points
www versus https versus just .com
I switched my website domain (hosted by Homestead) from Wix to the free Google sites a couple weeks ago. I had a lot of trouble doing so, mainly because I had trouble understanding WHAT I was doing!
The site transferred, I think. BUT, When I type in payneandink.com, the page comes up with "this site can't be reached."
It WILL come up if I type in www.payneandink.com.
It's also successful if I type in https://www. etc.
With Wix it used to show up with just payneandink.com. Is there something I did wrong when redirecting my site? What is the difference between those prefixes versus a non-prefix?
How do I fix it?
russell5607
2.8K Messages
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28.1K Points
18 hours ago
www.yourdomain.com).CNAMErecord forwwwpointing toghs.googlehosted.com. [1, 2, 3, 4, 5]If you don't want to transfer the registration, you can keep the domain registered at Wix and just update the
CNAMEandArecords to point to Google Sites, as described in Wix's support documentation for connecting to external sites.0
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lori4565
6 Messages
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200 Points
17 hours ago
Thank you.
I recreated my site in Google Sites. I moved my domain.
At Google Sites in settings it tells me my Connected Domain is www.payneandink.com, as it should be. When I type in www.payneandink.com the search engine opens my website no problem.
HOWEVER, when I simply type in payneandink.com, there is a "site can't be reached" message.
At Wix it tells me my domain is managed by a third party, which is Homestead (as it should be) and yet says my primary domain is payneandink.com (without the www). My subscription to Wix is still active until the end of the year, but I canceled it anyway. And Wix tells me there is a problem connecting my domain to my site (EXACTLY! Because I no longer want it to be connected to Wix...).
Could the "free" Wix be interfering with the new website?
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lori4565
6 Messages
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200 Points
17 hours ago
I tried one more thing. I asked the Wix site's Chat bot why my website still showed there (showed it but showed domain not connected). The bot gave me instructions on how to "remove" it from Wix and I followed the steps.
It did work! I can now just type in payneandink.com and my new site will come up!
Thank you!
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judelyn9690
208 Messages
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2.1K Points
16 hours ago
Hello Good Day!
Your website is not displaying when you type payneandink.com because there is currently no A record configured in your DNS settings. An A record is required to point your domain directly to the server hosting your website.
At the moment, you have only added a CNAME record for www, which points to your Google Site. This means the website will only work when accessed with www.payneandink.com, but not with the plain domain payneandink.com.
To make your website accessible both with and without “www”:
Contact Google support and request the correct DNS record configuration for your site.
Once you have the details, update your DNS settings to include the proper A record.
This will ensure that your domain works seamlessly whether visitors type payneandink.com or www.payneandink.com.
Or contact us at Phone Support: 1‑800‑710‑1998. We are open Monday through Friday.
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