Same here, ongoing problem for at least 2-3 years. Rarely do I get a form submission. Get the run around every time I call and support has told me it's an ATT problem not homestead.
This morning signed in and it said I needed to reset my password, NEVER got that email to reset it either after repeated attempts.
Call CS, they sent me a reset email, didn't get that either. So they made a temporary password and now there's NO way I can see to change it even though CS sole me it was under "contact info and security".
Been on hold for 6 mins. finally came back to say they were still investigating both problems and now on hold again 5 mins and counting.
ETA: CS sent me 2 or 3 form submissions and told me it was working fine. I told them no it's NOT working fine because I never got the emails from Homestead. I can see the submissions on my "manage forms" page.
scott7072
20 Messages
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566 Points
17 days ago
We are having the same problem with our site.
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robb7388
5 Messages
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272 Points
17 days ago
Same here. Homestead is the worst but I've got years invested. So sick of all their errors and no communication or help.
0
pat8255
10 Messages
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170 Points
17 days ago
Same here, ongoing problem for at least 2-3 years. Rarely do I get a form submission.
Get the run around every time I call and support has told me it's an ATT problem not homestead.
This morning signed in and it said I needed to reset my password, NEVER got that email to reset it either after repeated attempts.
Call CS, they sent me a reset email, didn't get that either.
So they made a temporary password and now there's NO way I can see to change it even though CS sole me it was under "contact info and security".
Been on hold for 6 mins. finally came back to say they were still investigating both problems and now on hold again 5 mins and counting.
ETA: CS sent me 2 or 3 form submissions and told me it was working fine. I told them no it's NOT working fine because I never got the emails from Homestead.
I can see the submissions on my "manage forms" page.
(edited)
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0