5 Messages
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124 Points
Website Not Secured
I am a subdomain and am getting a certificate error when browsing to the website. There does not currently appear to be a CNAME pointed to it. "auxiliary.arlegion.org" When I try to add one it gives me an error that auxiliary already exists and that it will redirect. Currently using Homestead and not done through Website Builder. Additionally, Users have issues viewing on mobile because the format does not come across. Users must select Classic.
joeana_velasco
66 Messages
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740 Points
12 hours ago
Hi,
Thank you for reaching out. I understand your concerns regarding the certificate error on auxiliary.arlegion.org and the issues users are experiencing when viewing the site on mobile devices.
After reviewing the setup, the Subdomain feature in SiteBuilder Plus (SB+) is designed for domain redirection only and cannot be used to create or manage DNS subdomains. Because of this, it is not possible to add a CNAME record for auxiliary.arlegion.org through the SB+ editor. The message indicating that "auxiliary" already exists and will redirect is expected behavior for this feature.
If your goal is to secure the main domain, arlegion.org, we can assist with that by creating and configuring a Cloudflare account on your behalf to enable SSL and improve security for the primary domain.
Regarding the mobile display issue, SiteBuilder Plus does not support a separate mobile version of websites. As a result, the site will continue to display the classic desktop view on mobile devices, which is why some users may need to select Classic to view the website properly.
If you'd like us to proceed with securing arlegion.org, please let us know and we'll be happy to help.
Thank you, and please don't hesitate to reach out if you have any additional questions.
2
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joeana_velasco
66 Messages
•
740 Points
9 hours ago
I'm happy to let you know that arlegion.org is now showing as secure and is protected with SSL. Please see the screenshot below for confirmation. The SSL certificate has been successfully applied, and visitors should now be able to access the website securely using HTTPS.
If you notice any issues or have any questions, please don't hesitate to reach out. We'll be happy to assist further.
Thank you for your patience and cooperation throughout this process.
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