debbie3663's profile

28 Messages

 • 

576 Points

Wed, Aug 17, 2022 7:02 PM

"refused to connect" message

I am getting the following message after the pointed domain shows up as completed.   "hsgc.info refused to connect."

I tried  the "rename" trick that I have used on the 404 error. 

any advice. 

thank you 

Deb

Accepted Solution

Brand User

6K Messages

 • 

102K Points

1 m ago

Hello, 

This domain was previously used on a WebsiteBuilder site through PowWeb. This is why the domain won't connect to this site. You would need to remove the domain from that account before we can connect it on this one. 

28 Messages

 • 

576 Points

1 m ago

Ok,  thanks.   I did get a transfer domain code and it showed the domain was transfer was completed.   I will go further.   thank you for explaining this.  

28 Messages

 • 

576 Points

1 m ago

I wanted to send you an update..   this was EXACTLY what I needed.  the transfer from PowWeb completed but the account was still active and for some reasons that was causing the problem.  I contacted them to delete the account, the domain pointing was already in place so then all I did was refresh the as I normally do with a 404 error and all was perfect... looks great on desktop and cell.   Thank you for your help, I would have never looked in that direction.