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2 Messages

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80 Points

Thursday, September 28th, 2023 11:48 AM

Nameservers

Hello,

I have updated the Name Servers for https://verandavator.com/ to ns1.referlinksfullcirclemarketing.com and ns2.referlinksfullcirclemarketing.com but when I check https://www.whatsmydns.net/ it is showing the incorrect Name Servers.

I have a feeling this is not where I update the Name Servers because before I updated the Name Servers they were showing as ns1.mdnsservice.com, ns2.mdnsservice.com, ns3.mdnsservice.com which they are currently showing as BUT when I went to update them in the backend the Name Servers that were showing in the backend were ns1.accountsupport.com and ns2.accountsupport.com so this leaves me to believe this is not where I update the Name Servers.

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Brand User

10.4K Messages

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139.9K Points

5 months ago

Hello, 

I can see on our end that the nameservers were updated correctly, so it may just be that whatsmydns just took some time to update. 

2 Messages

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80 Points

It's been 3 days and if you do a Name Server lookup it is still showing the old Name Servers, which were not the Name Servers that I replaced in the backend so I assume this is not where I update the Name Servers.

Could they be updated somewhere else?

Brand User

10.4K Messages

 • 

139.9K Points

Did you revert these changes in our account, because the nameservers are now showing the default Homestead nameservers? 

7 Messages

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140 Points

5 months ago

Same issue here.  Over 24hrs later and still showing incorrect on a lookup.  I know it says it can take up to 48hrs but I've been doing this a LONG time and never seen a Nameserver update take more than a few hours.

7 Messages

 • 

140 Points

@elyzabethv  Are you able to look into this?