The "This site can't be reached" error means your browser cannot find or connect to your website's server. [1, 2]
To get your site back online quickly, verify these specific items:
Check your connection: Restart your Wi-Fi router to clear local network glitches.
Clear your browser: Delete your cache and cookies, or test your site in an Incognito/Private window.
Verify your domain/hosting status: Ensure your domain registration hasn't expired and your hosting plan is active. If you use a website builder, log into your account to confirm your site is actively published. [1, 2, 3, 4, 5]
Troubleshooting Steps from WordPress.org and Wix
WordPress users and Wix users agree that clearing your browser cache and verifying your hosting connection are key first steps. [1]
“The message "This site can't be reached" comes from the calling browser because it cannot reach the website. This could be caused by: Accessibility problems with the host, Plugins.”
“Is your site published? Make sure that the site your domain is connected to is indeed published. You can check this on your site's dashboard.”
We’re sorry to hear that you’re experiencing an error when accessing your website.
The issue is due to an expired SSL certificate, but no need to worry we have already reinstalled it for you. As part of the SSL troubleshooting and installation, changes were made to the DNS records, so we’ll need to allow time for the propagation period to complete.
Please revisit your site within 1–2 hours to confirm that everything is working properly.
MAKE YOUR WEBSITE SECURE: When attempting to logon, did you get a message that your site is not secure or 1001 error code.
Did you recently add Cloudflare? Most likely, you tried to add Cloudflare to secure your website and you've failed to set up the DNS record as directed. Review the platform options below and review your installation to ensure it's correct.
Make your Websitebuilder website secure? Follow the steps: https://homesteadssl.com/. If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.
Thank you for reaching out. Since your website is built using SiteBuilder Plus, we will need to create a Cloudflare account on your behalf in order to add an SSL certificate and secure your website.
During this process, you may receive email notifications from Cloudflare. If you do, please disregard them, as they are related to the security setup we are performing for your website.
Once the setup is complete, please allow 24-48 hours for DNS and SSL propagation. In many cases, the website becomes secure much sooner, but it can take up to that timeframe for the SSL certificate to be fully recognized across all networks.
We appreciate your patience while the changes take effect. If you have any questions or need assistance during the propagation period, please don't hesitate to reach out. We're happy to help.
Thank you for reaching out. I checked both websites and was able to access them successfully using both Google Chrome and Microsoft Edge. From our end, the websites appear to be loading and functioning normally.
If you're still unable to access the sites, the issue may be related to cached data stored in your browser. I recommend clearing your browser's cache and cookies, then closing and reopening the browser before trying again.
Please see the screenshots below for reference:
Google Chrome
Microsoft Edge
If the issue persists after clearing your cache and cookies, please let us know what error message you're seeing, and we'll be happy to investigate further.
Make your Websitebuilder website secure? Follow the steps: https://homesteadssl.com/. If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.
russell5607
2.9K Messages
•
29.4K Points
13 days ago
“The message "This site can't be reached" comes from the calling browser because it cannot reach the website. This could be caused by: Accessibility problems with the host, Plugins.”
“Is your site published? Make sure that the site your domain is connected to is indeed published. You can check this on your site's dashboard.”
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judelyn9690
445 Messages
•
4.5K Points
13 days ago
Hello Good Day!
We’re sorry to hear that you’re experiencing an error when accessing your website.
The issue is due to an expired SSL certificate, but no need to worry we have already reinstalled it for you. As part of the SSL troubleshooting and installation, changes were made to the DNS records, so we’ll need to allow time for the propagation period to complete.
Please revisit your site within 1–2 hours to confirm that everything is working properly.
Thank you.
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judelyn9690
445 Messages
•
4.5K Points
13 days ago
Hello,
Just a follow up, happy to share that your website is now working.
Cheers!
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gary5165
7 Messages
•
160 Points
13 days ago
Both of our websites are also not loading on Chrome and Microsoft. How do I check SSL certificate or DNS settings? Please assist
My website will not load on browsers such as Chrome and Bing. The comment appears "can't reach this page." Please assist.
1
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russell5607
2.9K Messages
•
29.4K Points
13 days ago
You can SSL your Sitebuilder Plus website by following this article:
Can I Secure My Homestead Website With HTTPS?
https://community.homestead.com/conversations/sitebuilder-plus/can-i-secure-my-homestead-website-with-https/5f2a9b1658180958845a60de
If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.
Make your Websitebuilder website secure?
Follow the steps: https://homesteadssl.com/. If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.
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