L

22 Messages

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378 Points

Friday, May 26th, 2023 2:55 AM

Login

After two calls to Homestead to clear up a domain association issue, things keep getting worse. Now I can't even log in. Are other people having problems as well? I need this issue resolved and it isn't happening. What next?

11 Messages

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260 Points

1 day ago

My whole website has disappeared!  It won't load.  I called and they claimed it was an isolated issue only with my website---obviously that is a lie.

Brand User

25 Messages

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386 Points

1 day ago

Hello,

 

Can you provide the domain you are having trouble with? 

 

If you can also provide more information about log in issues you are seeing. I have tested the account log in and everything is working as expected.

22 Messages

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378 Points

@mike_j​ Thank you. This morning, everything inexplicably worked fine. I wonder if the problem was that they were working on the site. If that was the case, this took much longer to resolve than ever before. Domain was lindarigsbee.com   I had rebuilt my website on the new homestead.cloud.com and was trying to associate my lindarigsbee.com site so that it would show the new site. To me, the new sitebuilder is much more cumbersome and doesn't have the things I want (like comment box). I have three websites with Homestead and I have reached the point that I am wondering if I should try somewhere else. I wondered if the focus is on mobile phone so much that people who use computers are at a distinct disadvantage.

Brand User

877 Messages

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28.4K Points

Hello Linda5665,
At this time I am able to see your website live. I understand that it can be frustrating having to relearn a new editor, especially after we have had a couple editors prior. One of the biggest focused points with the newest editor was in fact for mobile phones, and for customers browsing the internet and finding website through search engines when using their mobile device. 
If there are ever any questions or concerns, please do not hesitate to contact support or reach out here.

599 Messages

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6.2K Points

1 day ago

HELP
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
FREE SEO Consultation: 1-888-412-9962
Mon-Fri: 6:00am - 5:00pm MST(No DST)

22 Messages

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378 Points

@russell5607​ As I said, I had made more than one call to support without getting the issue resolved. In fact, the last call resulted in getting my computer so messed up that I still can't find one of my gmail accounts! The assumption is always that I am doing this on a mobile phone. I think the cust service rep I got wasn't that familiar with computers.

11 Messages

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260 Points

@linda5665​ They have still not fixed my issue--my website is just gone.  I am ready to find a new platform.  Let me know what webhost you are considering.  This is completely unacceptable and they are offering no compensation, no communication, not working on resolving this 24/7--they are totally MIA til Tuesday.  COMPLETELY UNACCEPTABLE and unprofessional.

599 Messages

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6.2K Points

@kevin1815​ What is the website url?