5 Messages

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110 Points

Thursday, September 10th, 2026

Does the email continue with domain-only

I currently have a Website Gold Plus package that includes the Homestead/Roundcube email mailbox. I saw the May 2026 Community post confirming that Domain-Only Hosting is $14.99/year for one domain.

IF I want to downgrade from Website Gold Plus to Domain-Only Hosting while continuing to renew my domain, will my existing Homestead/Roundcube email address and mailbox remain active under the Domain-Only Hosting package, or is there a separate charge for retaining the email mailbox?

I want to keep both the domain and the existing email address, but I would prefer to skip the web hosting part for now as I re-evaluate priorities.

Please confirm the pricing and what, if anything, I would need to do to make the change without interrupting the domain or email service.

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170 Messages

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1.8K Points

16 hours ago

Hello,

 

Yes, the hosting package includes one free email address.

5 Messages

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110 Points

Thank you for the quick reply. Could you please confirm that the pricing is still $14.99/year? And that a downgrade in plan doesn't erase my current email?

(edited)

170 Messages

 • 

1.8K Points

Hello,

 

Yes, Still  the same.

5 Messages

 • 

110 Points

Thank you. In that case, could you please make the change, effective not later than my next billing date, which is on 23 September (for the renewal of 28 September)?

170 Messages

 • 

1.8K Points

Hello,

 

I would highly recommend completing this before September 23, 2026, as that is your next billing date.

 

Before we proceed, please keep in mind that we will need to delete all website files associated with the hosting account. Once the account is downgraded to Domain Only Hosting, the website files cannot be recovered.

 

Please let us know your preferred date and time to proceed, and we will be happy to assist you with the process. Alternatively, you may contact our Phone Support team at 1-800-710-1998 for immediate assistance.

We look forward to hearing from you.

5 Messages

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110 Points

Thank you. Before scheduling the downgrade, I'd like to confirm one final point in writing: when the account is downgraded to Domain Only Hosting:

  1. my existing domain will remain registered with Homestead and
  2. my existing email address associated with that domain will remain active and accessible, with the one included email address under the Domain Only plan.

I understand that all website files associated with the current hosting package will be permanently deleted.

Once you confirm the email will remain active, I'll provide the preferred date and time for the downgrade. I really appreciate your prompt replies, this is excellent customer service.