DESKTOP UNAVAILABLE?

THE LAST 2 MONTHS I HAVE TRIED TO ACCESS MY DESKTOP, TODAY IT MADE ME CHANGE MY PASSWORD WHICH WAS A  TOTAL DISASTOR BECAUSE I DIDN'T REALIZE IT WAS GOING TO MY SPAM FOLDER. FINALLY GOT THE PASSWORD CHANGED ONLINE, AND I STILL CANNOT GET INTO MY DESKTOP. NOW IT SAYS I TYPED SOMETHING WRONG. I HAVE HAD THIS WEBSITE FOR YEARS, AND THEY KEEP INCREASING THE PRICE, YET THE SUPPORT IS JUST NOT THERE.