8 Messages

 • 

170 Points

Monday, February 27th, 2023

spf email

can you please fix the spf email issue for sunaltadesign.com

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First
Brand User

11.4K Messages

 • 

148.7K Points

3 years ago

Hello, 

Unfortunately, since your nameservers are pointing to Cloudflare, I cannot correct this for you. Please login to the Cloudflare account and make sure your records for email match these exactly:

‎DNS Records for Homestead Email | Homestead Community

8 Messages

 • 

170 Points

@elyzabethv​ 

I have reset to defaults.  Can you assist now?  I don't have a cloudflare.  Not sure how that was set initially.

Brand User

11.4K Messages

 • 

148.7K Points

OKay, I have updated the TXT SPF record for your domain which should allow it to begin working properly.

8 Messages

 • 

170 Points

I still get this error message.

  reiddellarosa4@outlook.com

    host outlook-com.olc.protection.outlook.com [104.47.18.225]

    SMTP error from remote mail server after pipelined end of data:

    550 5.7.1 Unfortunately, messages from [66.96.190.3] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [VI1EUR06FT037.eop-eur06.prod.protection.outlook.com 2023-03-06T23:06:47.647Z 08DB1DAFAF11EE7B]

Brand User

11.4K Messages

 • 

148.7K Points

Hello, 
Sometimes, on shared hosting where many customers use the same email servers, they get detected as contributing to spam and unnecessarily get blacklisted by a few recipient email servers and RBLs. We do have a system in place that monitors our mailout server IPs for their reputation at RBLs that sends out reports periodically. Our Network Operations team rotates the blocked IPs automatically and that should resolve any blocks our servers may have, given time. We do recommend trying to resend the bounced emails.
Additionally, we have already informed our engineering team regarding this issue and our engineers are working towards a fix on increasing the reputation. I'm afraid we do not have an ETA on this. We appreciate your patience while we resolve this issue.