M

4 Messages

 • 

100 Points

Monday, May 22nd, 2023 7:00 PM

spf dkim

Hi - I keep getting these rejections from gmail:

host gmail-smtp-in.l.google.com [142.250.102.26]

    SMTP error from remote mail server after pipelined end of data:

    550-5.7.26 This mail is unauthenticated, which poses a security risk to the

    550-5.7.26 sender and Gmail users, and has been blocked. The sender must

    550-5.7.26 authenticate with at least one of SPF or DKIM. For this message,

    550-5.7.26 DKIM checks did not pass and SPF check for [mainehorseandrider.com]

    550-5.7.26 did not pass with ip: [66.96.184.4]. The sender should visit

    550-5.7.26  https://support.google.com/mail/answer/81126#authentication for

    550 5.7.26 instructions on setting up authentication. de4-20020a1709069bc400b00965b7e54866si3341701ejc.908 - gsmtp

Can you please help me authenticate with SPF or DKIM?

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Brand User

10.9K Messages

 • 

143.9K Points

1 year ago

Hello, 

The first step of troubleshooting would be to make sure your email DNS is correct, but since your nameservers are pointing outside of Homestead, I cannot fix it for you. Please log into your domain registrar and make sure your email DNS matches what's in this article exactly:

‎DNS Records for Homestead Email | Homestead Community

4 Messages

 • 

100 Points

@elyzabethv​ Hi, we are using Outlook and I cannot find where I would check the DNS. Can you point me in the right direction? thank you

Brand User

78 Messages

 • 

906 Points

Hello,

 

I was able to find that DNS for your domain is hosted with Google Domains. You should have access to DNS settings from the Google account the domain is hosted from. 

4 Messages

 • 

100 Points

@elyzabethv​ Hi, the mx matches your first mx option. Everything else is exact except for teh TXT Record, which isn't even close. Should I edit that to match yours? Our domain is through Shopify.

thanks

Brand User

10.9K Messages

 • 

143.9K Points

Yes, please edit the TXT to match :) 

4 Messages

 • 

100 Points

Thank you, I have done this and am still getting gmails back.This is the error:

  jess.muddywellfarm@gmail.com

    host gmail-smtp-in.l.google.com [142.250.102.27]

    SMTP error from remote mail server after pipelined end of data:

    550-5.7.26 This mail is unauthenticated, which poses a security risk to the

    550-5.7.26 sender and Gmail users, and has been blocked. The sender must

    550-5.7.26 authenticate with at least one of SPF or DKIM. For this message,

    550-5.7.26 DKIM checks did not pass and SPF check for [mainehorseandrider.com]

    550-5.7.26 did not pass with ip: [66.96.189.6]. The sender should visit

    550-5.7.26  https://support.google.com/mail/answer/81126#authentication for

    550 5.7.26 instructions on setting up authentication. w18-20020aa7cb52000000b005169f753f53si7578402edt.187 - gsmtp

Please advise as we need this fixed asap. Our domain is through Shopify. Thank you!