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1 Message

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70 Points

Wednesday, January 24th, 2024 3:56 PM

Cannot Send Emails to Gmail Addresses

I see many others have had this issue.  Our firm sends out many emails to clients. However, anyone with a gmail account does not receive out messages.  This has been happening for months.

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15 Messages

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214 Points

3 months ago

I lost my ability several months ago with roundcube to have anyone with a gmail address to be able to receive them. They send but never arrive, not matter to what gmail or when. I can sometimes receive gmail from others to my roundcube but they will never get my responses, nor will any new email sent from Roundcube to anyone's gmail ever arrive. I have been trying to get them to fix this for months. They just ignore me.

Brand User

10.5K Messages

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141.3K Points

3 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

16 Messages

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476 Points

@elyzabethv​ 

Can you also make this update for sparta-ny.org email. We are not able to send/receive emails between our accounts?

I have updated our DNS records on Cloudfare per this post:

https://community.homestead.com/conversations/email-support/dns-records-for-homestead-email/5f2a9b2c58180958845d0015

(edited)

2 Messages

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70 Points

Hi @elyzabethv ... Is there something I can do to fix this myself?  This happened 2 years ago and followed instructions on a forum and fixed it. The same method is not working this time.

I cannot send to any Gmail accounts... :-(

Thank you!

Brand User

10.5K Messages

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141.3K Points

Hello, 

The first step in troubleshooting would be to check your DNS. Since your nameservers are pointing to Cloudflare, I cannot fix it for you. Please log into that account and make sure your email DNS matches what's in that article exactly:

‎DNS Records for Homestead Email | Homestead Community

2 Messages

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70 Points

@elyzabethv​ Yes, all of my sites email DNS match the article exactly. That's how I fixed it the first time around but sadly, the issue has returned... 

Brand User

10.5K Messages

 • 

141.3K Points

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

15 Messages

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214 Points

3 months ago

I called in and someone updated the google verification. It was working yesterday and seems to be working today

58 Messages

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1.9K Points

3 months ago

I changed from the Chrome browser to Edge, and e-mails to gmail.com addresses go through now okay.