6 Messages
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250 Points
My website Schedule is scrambled- Slow Response From Homestead
Hello I am the manager of our Band's website. On this past Saturday I was alerted by a follower that our Schedule on the website was not readable. (A bunch of special character A's were running throughout the Schedule text). I looked at the managers site and the schedule looked normal. Homestead's customer support phone line was not open till Monday morning. I called first thing on Monday and a technical support person assured me the problem would be fixed in 5 minutes. Well 24 hours later and 3 calls later to Homestead technical support there has been no fix by Homestead on their end. I can't fix the website from the managers site. I don't know what to do. Followers of the band are checking our schedule all the time... its important to us. Has anybody else had this problem?
bruno6577
4 Messages
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100 Points
5 months ago
Hello, I have the same problem !!!!!
HELP !!!
see www.empirelightsound.com
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nikkole7191
13 Messages
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202 Points
5 months ago
I had the same issue, here was my last response on my open problem:
This is the (unacceptable) response I got from Homestead support on Monday, July 15th:
"We do understand how website is importatant to you, But as per now There was no update from our Engineers.
The fix for now is manual by removing extra spaces from the text element and using multiple text boxes to format text instead of spacing inside of the element.
HOMESTEAD SUPPORT"
I had to manually redo nearly all of my text boxes across 4 pages, and (also unacceptable) had to remove all changes in formatting within the same text box...no bold, italic, or font color change in the same box...or it displays the special characters. Creating multiple text boxes that have to be manually aligned in order to complete a single sentence with some basic formatting is ridiculous.
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elyzabethv
11.1K Messages
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145.6K Points
5 months ago
Hello,
There is a ticket created to investigate and resolve this issue, but the engineers need more time to work on it. I'll update here on Community when I get any word of a resolution.
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