Where do I customize the order invoice e-mail a customer receives upon ordering?

  • 0
  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

There is a way to customize the e-mails that the customer receives upon ordering by using our built-in e-mail templates. These template files are used as the basis of messages that are sent to your customers, such as invoices, order status updates, etc.  You can edit these by following the steps below.

1.) Login to your store's Control Panel.
2.) Click on Design.
2011-12-13_1628.png
3.) Click on the E-mails tab.
2011-12-23_1350.png
4.) The invoice e-mail can be edited by clicking Edit for the invoice_email.html file.
2011-12-23_1351.png
5.) This file will have a number of variables in it, and we recommend that you change only what you need to to make sure that the e-mails still function correctly after you customize them. Changing the font, colors, (and content) can all be done through the WYSIWYG editor that you see on your screen. When you are finished editing the e-mail template, click Save.
2011-12-23_1351_001.png
6.) You may also want to edit the Snippets that are contained in the different e-mails. These can be found in the Snippets folder in the E-mails area.
2011-12-23_1358.png
7.) To preview the e-mail and how it will look to your customers, you will need to complete a test order in your store.

Photo of Drew N

Drew N, Community Manager

  • 252,174 Points 100k badge 2x thumb

Posted 5 years ago

  • 0
  • 2
Photo of Ellen3763

Ellen3763

  • 82 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled
invoice looks crappy because of template?.


I chose Reactive for my store template. Why can't I print out a decent invoice? When Homestead was the platform the invoice looked beautiful. Tech support told me I would have to pick a new template to get an invoice that looks good?

This conversation is no longer open for comments or replies.