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E-mail Notifications on BigCommerce
Currently BC is set up to forward Order Confirmations to Admin - is there a way to also forward a copy of Shipping Notifications etc to Admin or other staff e-mails?
Since the change (just a couple weeks), I have received more notices from customers that they have either not received their Order Confirmation and/or Shipping Confirmation. I suspect it could be settings on their side as these notification e-mails are now sent in HTML rather than text (as in ProStores) - but at least if I have a copy on file, I can more easily forward it. (does not appear to be my e-mail settings as they are receiving my personal response via company/domain e-mail address.
One customer received the Order Confirmation, but not the Shipping Confirmation and he did not find it in 'junk/spam'.
Anyway, is there a way of forwarding a copy to us (or even adding as 'bcc')?
Thanks!
Since the change (just a couple weeks), I have received more notices from customers that they have either not received their Order Confirmation and/or Shipping Confirmation. I suspect it could be settings on their side as these notification e-mails are now sent in HTML rather than text (as in ProStores) - but at least if I have a copy on file, I can more easily forward it. (does not appear to be my e-mail settings as they are receiving my personal response via company/domain e-mail address.
One customer received the Order Confirmation, but not the Shipping Confirmation and he did not find it in 'junk/spam'.
Anyway, is there a way of forwarding a copy to us (or even adding as 'bcc')?
Thanks!
No Responses!