365 Messages
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10K Points
Web.Com The Company that Owns HS
So, I filled out a support form on the main company website yesterday.
Here is their laughable response that just now came in:
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11:52 AM (23 minutes ago)
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Greetings Martin,
Thank you for reaching out to Newfold Digital with your Homestead concerns.
To better address your concerns please call Homestead's support at 1-800-710-1998. Our support team will be able to validate ownership of your account and be able to assist with your concerns further.
Thank you,
Andrew M.
Executive Response Specialist
Mon-Fri 11:30am - 8pm CST
Thank you for reaching out to Newfold Digital with your Homestead concerns.
To better address your concerns please call Homestead's support at 1-800-710-1998. Our support team will be able to validate ownership of your account and be able to assist with your concerns further.
Thank you,
Andrew M.
Executive Response Specialist
Mon-Fri 11:30am - 8pm CST
elyzabethv
11.1K Messages
•
145.7K Points
1 month ago
Hello Martin,
Web.com does not own Homestead. It is owned by the same company that owns Homestead, so it is called a sister company. Web.com employees have absolutely no access to or knowledge of Homestead's system. The only thing they could have done is refer you to Homestead support.
Regarding the issue with the builder, I checked the ticket for updates, but as of now, there are none. They are still working to determine the cause so that they can correct it.
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