Stats

Will someone from HS eventually answer why the stats aren't working and when a solution might become available?  This happened 2 years ago and it took over a month to fix. Unfortunately, we couldn't go back and see what the stats were after the they fixed it.

I haven't been able to view my stats for months. I'm read to cancel Homestead.  Maybe they will do something about it if enough people comment the same.

They sometimes acknowledge its not working, but it takes forever to fix.  Last time it took over 2 months to fix. You couldn't go back to see what your stats were during the outage once they did fix it,

All of my 3 domains

The stats are still not working on all of my sites.  Can someone please look into this?

@elyzabethv​ sorry just saw your reply. Our stats are still not working. Site is www.porcupinesoup.com. Thank you!

It's been almost a month since stats worked for my 3 websites have worked.   No one at

HS can give me an idea when or if it will be fixed.  When I asked about how to use the Google Analytics as a substitute, the help desk had no idea to use it because they weren't trained on how to use it, only to tell people to use it. Can someone please fix this?

@elyzabethv​ You can add my sites to the "no stats showing'' also. Best I can tell - the tracker quit on Feb 03, 2025.

Still no response from HS to this issue.

 Thank you for looking into this. I guess my biggest complaint with HS is that there's been no details from HS on this issue. When I've called them, they give me the same rehearsed lines of communication such as, try the Google Analytics, which is pointless and we'll get back to you shortly--which they never do. It's been close to 2 months of this.

No, I definitely understand the frustration. I will do all I can do, which is continue to report this issue. I am also told to recommend Google Analytics to you all. They are not giving any updates or estimated time for a resolution.