We do sincerely apologize. Please let us know should anything else happen as soon as you notice, so we can try to help in any way we are able to. I do thank you for your patience regarding the concern.
I am able to see the homepage though when I click on a category or a product, I receive a blank page. It states “Safari can’t open the page”. Why can’t it?
Ok it looks like the domain was changed on the BigCommerce side to just the domain without the stores subdomain. Do you want to keep the stores subdomain or do you plan to use the domain without the stores subdomain?
Can Homestead please work with BigCommerce to resolve the issues?!
This is the response I received from BigCommerce:
On Jun 2, 2023, at 7:08 PM,
support@bigcommerce.com wrote:
Thank you for contacting BigCommerce Support! Please see our reply to your case below.
Case # 06212594 Subject: Cannot access site- Error 1001
BigCommerce Response:
Hello Heidi, My name is Devesh and I’m from the Product Support Engineering team at BigCommerce.
I'm reaching out to you as you're unable to access storefront and get error 1001. I've checked your domain hboboereeds.com and DNS records associated with the domain and I noticed there is a cname record setup to point stores.hboboereeds.com to the canonical URL of the store.
When I access hboboereeds.comthen, I'm getting redirected to stores.hboboereeds.com. So I'd like to confirm if you want to load the storefront when customers access hboboereeds.com or stores.hboboereeds.com. Also if you've setup any redirects through domain registrar then, please let me know about it.
heidi9988
13 Messages
•
250 Points
3 years ago
My website is not viewable.
bigcommerce is not able to help the issue is with Homestead. I cannot reach anyone via phone. This is a major loss.
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todd_h
1K Messages
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30K Points
3 years ago
Hello,
I do see you spoke with support, and that your website is currently loading. At this time, is there anything else that we can help you with?
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heidi9988
13 Messages
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250 Points
3 years ago
Not at this time. It is very disappointing that the site has been down since Friday evening over a holiday weekend.
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