4 Messages
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100 Points
Not receiving Form submissions
We are not receiving our customer's reservations. They are filling out the online form and receiving an immediate note that their reservation was received. However, we are not getting the forms. When I look forms in our account I can see the information from the submitted forms but they are not being sent to our company email as in the past. I have contacted Homestead and each time they have said there is no issue on their end. This is not an answer when our business is experiencing this issue. Is anyone else having this problem?
dave6353
66 Messages
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1.1K Points
11 months ago
That occasionally happens to me. It is most likely a problem with the roundcube email. It seems that's where a few minor glitches have occurred when sending or receiving emails, maybe trouble with their coding or privacy settings somehow? I just always check the form submissions on the website builder page to be sure I don't miss anything. Hopefully it gets fixed soon.
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shawn1076
40 Messages
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670 Points
9 months ago
We have been dealing with the SAME thing for MONTHS. I have unfortunately lost my cool with Homestead and have yelled at several people :(
They send one dang test to us and bc it works they say it’s fine. I was logging on to our forms multiple times a day and pulling off 30+ submissions that we didn’t receive the email about. I finally closed our forms and put a message up asking our customers to email us directly or call us. It is a pain. Our customers are mad. We are losing revenue. I’m currently looking for someone else to build our website through.
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mellisa0625
4 Messages
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100 Points
9 months ago
Shawn,
Have you thought of reaching out to web.com? It shows that Homestead is now powered by web.com so I wonder if they could help. I have also continued to manually manage our forms the best I can and it is a huge pain and time waster.
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