S

2 Messages

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80 Points

Wednesday, January 25th, 2023 12:24 AM

I cannot access DNS records like the help article shows

When I click on Domains, there is no place where I can actually modify DNS records.  It just forwards me to my billing page.

Brand User

835 Messages

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28K Points

6 days ago

Hello, that is because the account attempted to bill and was not able to collect. I have set the account back to active and you should be able to edit the DNS records again. I would also recommend updating the card on file if necessary to allow the account to properly bill. 

2 Messages

 • 

80 Points

6 days ago

Ok, I'll do that.  Thanks.