davidmhenshaw4795's profile

48 Messages

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984 Points

Tue, Nov 22, 2022 5:18 PM

Forms not coming to me.

I have some forms set up on my site and they are not coming through to me when submitted. I did a test from two other computers and my phone - nothing. Help. These are what my clients order from...

48 Messages

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984 Points

16 days ago

Update: Almost one hour for one of the three forms I submitted to come through.

Brand User

6.5K Messages

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106.6K Points

15 days ago

Hello, 

Are the forms just delayed coming through or are they perhaps landing in the spam/junk folder? Can you test a different email address in the form, to see if you're experiencing the same issue?

48 Messages

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984 Points

@elyzabethv​ I did a test from two other computers and my phone. 

I get about every other form sent to me - this is bad. I don't know if I have missed orders or not.

Brand User

6.5K Messages

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106.6K Points

So, did you test using a different email address in the form to see if it is an issue specific with this email address or not? I'm not talking about changing the device you're testing from, but actually editing the contact email connected to the form. 

48 Messages

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984 Points

yes - I used a personal gmail acct.

Brand User

6.5K Messages

 • 

106.6K Points

Ok, I'm going to report this issue to see if we can find any cause on our end. Thank you. 

3 Messages

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92 Points

8 days ago

Following! My website started having the same issues. I noticed that I missed a "submission" about a week ago, did a test submission that went through, then missed another two within the last three days. This needs to be fixed!