T

15 Messages

 • 

260 Points

Thursday, December 28th, 2023 9:17 PM

customers are not receiving my emails

my customers are not getting my emails i even tried to send myself an email at my gmail account and i didn't receive it, please fix asap my email is tom@delawarevalleyfencenadiron.com

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Accepted Solution

Brand User

1K Messages

 • 

30K Points

4 months ago

Hello Tom9304,


I was able to update the TXT record for your domain which should fix the issue with Gmail. Can you try resending once more to confirm?

15 Messages

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260 Points

I just sent  an email to my gmail and it did work, i will hope this fixes my issue and my customers start receiving my emails

Thanks You

Brand User

1K Messages

 • 

30K Points

You are most welcome. Happy New Year!

23 Messages

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372 Points

 CAN U UPDATE OUR TXT

DABSREPAIR.COM

SEE BELOW

rdwrecycling@gmail.com

    host gmail-smtp-in.l.google.com [172.253.63.27]

    SMTP error from remote mail server after end of data:

    550-5.7.26 This mail has been blocked because the sender is unauthenticated.

    550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.

    550-5.7.26

    550-5.7.26  Authentication results:

    550-5.7.26  DKIM = did not pass

    550-5.7.26  SPF [dabsrepair.com] with ip: [66.96.189.10] = did not pass

    550-5.7.26

    550-5.7.26  For instructions on setting up authentication, go to

    550 5.7.26  https://support.google.com/mail/answer/81126#authentication n9-20020a05622a11c900b00429a4fa1ff2si150398qtk.352 - gsmtp

46 Messages

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1.4K Points

@todd_h​ 

im having the same issue with my email. Will you please take a look to see if it needs updated?

keith@allohiosealants.com

4 Messages

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100 Points

3 months ago

Mine is selective on who receives them & who doesn't. People that I've emailed for years are not receiving my emails. Can you please check mine, info@glensgreaseservice.com

Brand User

10.5K Messages

 • 

141.3K Points

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.