A

5 Messages

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130 Points

Saturday, February 18th, 2023 4:24 PM

ashley

my website order form (which has been the same structurally for YEARS) is not functioning.  Multiple customers are telling me they sent orders that I never received, and when I submitted a test order, I never received it.

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Brand User

10.8K Messages

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143.2K Points

1 year ago

Hello, 

Have you checked your spam/junk folders to make sure they aren't ending up there?

5 Messages

 • 

130 Points

1 year ago

yes.  They are not anywhere to be found

Brand User

10.8K Messages

 • 

143.2K Points

Can you try updating the email on the form to a different email and send a test?