ALT text problem is back. I posted this problem 3 months ago.

I just checked my Samsung phone, and the problem is just as bad on Chrome as it is on Firefox.

And, as I've previously said, I DELETED the problem ALT text weeks ago.  For years, the words "Sound Kit" and "Rental House" appeared when a mouse hovered over specific images.  After weeks of seeing those words scattered across my home page, in an odd font and odd locations, (and reporting the problem here), I finally deleted that ALT text.  But, the words are still smeared across my home page!  What is the impact on clients and potential clients?  They must think "incompetence."  My website is having a negative impact, instead of a positive impact, on my business!     

Hmm. Right now, when I visit your website, I see no Alt Text issues. The latest update on the ticket is that they haven't been able to reproduce the issue lately, and thought it was fixed. Can you send screenshots of what you're seeing as well as what browser you're using?

Yes, "right now" I also see no ALT text issues.  My home page looks normal as of this morning.  I did go to the site yesterday and re-publish, as you had previously recommended, but the ALT text problem remained.  Again, as of today, my home page is clean.

As to screenshots, the problem looks exactly like the screenshots I've already posted here.  As to the browsers I'm using, I've already stated (above) I'm using Firefox and Chrome, and on both a desktop PC and an android phone.

You have offered very little information.  Has technical staff Investigated?  Yes or no?  Did they  make changes to address the issue?  Yes or no?  Why does the problem come and go?  Is there a malicious hacker attacking my site?  Is this a defect that will continue to be a problem, but randomly?  

I've been waiting five days.  Do you think you could answer my questions?