Your domain pointing was unsuccessful. Contact Us for further instructions.

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  • Updated 2 years ago
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I clicked the Contact Us link but its not responding might be because it's a weekend I assume. GoDaddy told me that the problem is now with Homestead since I did the DNS management by naming the nameserver exactly as provided by Homestead. It's more than 3 days now and it's not working still. If the problem now lies with Homestead can they just fix it for us since they are more technical than us. Or they just need our go ahead for them to fix it. Just wondering. Hope they can help ASAP. (domain is funnytics.com)
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Robert3345

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Posted 2 years ago

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susan2829, Champion

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You're right, it's the weekend and Tech Support won't return until Monday, but will be able to help you then.
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Drew N, Community Manager

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Sorry about that. It should be good now.
I'm having the same issue.  I was told my domain registration through Homestead was unsuccessful but no indication of why.
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Drew N, Community Manager

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It is ok now. The domain did register, but didn't attach to the account properly.
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Robert3345

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Thanks Drew N for the fast action. That was a quick customer service.
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Drew N, Community Manager

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You're welcome
I got the same message about my domain registration not going through. I click on the link to contact us and it won't load anything!
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Drew N, Community Manager

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It looks like you received help from support. Let us know if you need anything else.
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Carla7744

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I'm having the same issue too.

I'm having the same problem with my website/domain:  momentosimmortalis.com.  Can someone please help me resolve this so my website can finally work?  Thank you!!
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susan2829, Champion

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Tech Support will not be here until Monday. Following are their hours:

Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Chat:
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed

Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri
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HACCPNavigator1858

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momentosimmortalis7873 if it is te same "Problem" the nameservers were reversed!  It was not that the change was not made, it was there were put in reverse!  It took 2 weeks and several sessions. 
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Brian4612, Champion

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www.momentosimmortalis.com comes up for me OK
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Drew N, Community Manager

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momentosimmortalis7873, everything should be ok. Can you confirm?
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HACCPNavigator1858

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when I followed up with "Chat Support" they stated that we are NOT the "Host" for seniorhomehelp.info? Does that mean this month is free
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HACCPNavigator1858

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I have been having an issue with pointing my Domain: seniorhomehelp.info, for the past 2 weeks. Now some TopTVShows website! is using my Domain I pay your for!!!

No one wants to take responsibility or help. I have been with this company for 18 years and have never experienced anything like this...
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Drew N, Community Manager

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I am sorry for any confusion. We do host your domain, however, you have changed the nameservers to another company. The nameservers are where the DNS records are set. These records determine where your domain will take visitors. To make pointing work, you will either want to switch to our nameservers, or we can provide you with the DNS records that you will need to enter in your Cloudflare account.
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HACCPNavigator1858

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Drew
Thank you. it is good to see a familiar face.   I have been doing business with Homestead for more than 12 years, have always counted on the consistency and trust that "My Clients" would be taken care of.  I am not in the business of nameservesor DNS, but I do understand it is all necessary. 

I just need it fixed that SeniorHomeHelp.info (Hosted by Homestead) is pointed to SeniorHomeHelp.net (Vista Web Hosting).  If I had my way they both would be in the same place, but they are not... The issue has been CORRECTED as of 10 seconds ago!
(Edited)
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Drew N, Community Manager

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I am happy you have it fixed, and again, I am sorry for the confusion. You are welcome to come here with questions anytime. Unless I am on vacation, I'll be here

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