Windows 10 and Sitebuilder desktop

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  • Updated 10 months ago
  • (Edited)
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Note: While this topic is primarily for Windows 10, we have seen other versions of Windows also require this procedure following some Windows Updates.

If you are a Sitebuilder desktop user we recommend that you consider postponing your Windows 10 update until we have had a chance to fully investigate any potential compatibility issues.

Microsoft plans to release the update on July 29th 2015. We will be doing testing as soon as possible, but will not have a final version of Windows 10 until at least July 29th. We will post to this topic when we have updated Windows and continue to update as we determine if anything will need to be done. 

This is simply a precautionary measure. We have no direct knowledge that Sitebuilder will be affected by this update.

Thank you

The Homestead Support Team


UPDATE 9/11/2015: At this time, we feel that it is safe to update your computers to Windows 10. It is likely that you will need to run the repair on Microsoft J# when doing so, but that should resolve the issue. As with previous versions of Windows, we can't promise that a future Microsoft update will not cause other issues.

We have noticed that with the following fix should stop the LPX stopped working popup as soon as you click on SiteBuilder. This can occur in Windows 7/8/10.

Try clicking this link below and download the J# set up. Run the program, and when prompted, click the repair option.

https://www.microsoft.com/en-us/download/details.aspx?id=4712

If this doesn't fix it, then run the same download again and click the uninstall option. Then download the J# 2nd edition from the link below, depending on your computer's version.

32-bit: https://www.microsoft.com/en-us/download/details.aspx?id=15468
64-bit: https://www.microsoft.com/en-us/download/details.aspx?id=15468

NOTE: If you receive an error that reads: "Error creating process. Reason: The requested operation requires elevation.", you will want to find the vjredist.exe file inside of your Downloads folder, then right click the file and Run as administrator
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Drew N, Alum

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Posted 4 years ago

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Drew N, Alum

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I have updated one machine and it did cause desktop to stop running. Running a repair of the Microsoft J# 2.0 redistributable package allowed me to once again launch Sitebuilder desktop. A few customers have updated already and had the same results.

2 customers have reported that the repair did not resolve the issue. We are waiting to here if our last suggestion to them yields results.

While I have had good success in my working with desktop today, I would still suggest holding off any upgrade on a machine that you depend upon to run Sitebuilder desktop.
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Diana0060

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If I don't have Homestead loaded on my desktop - new computer - if I just go to my browser find Homestead and log in from there - will that work with 10?  I can stall upgrading to 10 obviously since so many of the updates that Homestead has done has already impacted what I can do and information I get - I'm getting ready to move elsewhere - a lot of money for not getting some basic things I need.  I've been a homestead user since it was a FREE service many many many years ago but.....


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Drew N, Alum

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Diana0060, It appears you have been using Sitebuilder Plus online. This only applies to the desktop installation. If you want to try to install desktop on a new Windows 10 computer, then I do not yet know the answer to that. I upgraded a computer that already had desktop loaded. We are still investigating.
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Laurie4783

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I installed Windows 10 and my sitebuilder would not work so I went back and looked for another version and chose the option that is for Vista or lower.  It works just fine now.
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Wa'el5664

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Microsoft J#2 did not solve the problem for me 

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Allison5141

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Worked for me, thanks!!
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Drew N, Alum

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Allison5141, Glad to hear it!
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Drew N, Alum

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Wa'el5664, What happens when you launch Sitebuilder? What Windows version did you upgrade from?
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Wa'el5664

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I have upgraded from windows 8.1to windows 10 .It was working fine after the upgrade for a couple of month .Then it stopped working and started to display the following message "sitebuiderPXL launcer.exe has stopped working". I have tried every possible solution I could find including reinstalling and installing again ,but nothing has worked. When I try to download the builder from the homestead page it recognizes my OS as Windows 7 or Vista and not Windows 10 and does not continue with the installation.
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Wa'el5664

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I am suspecting that it stopped working  after one of the Windows 10 updates !
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Todd H, Social Media Specialist

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We have noticed that with the following fix should stop the LPX stopped working popup as soon as you click on SiteBuilder. Try clicking this link below and download the J# set up. Run the program, and when prompted, click the repair option. 

https://www.microsoft.com/en-us/download/details.aspx?id=4712

If this doesn't fix it, then run the same download again and click the uninstall option. Then download the J# 2nd edition from the link below, depending on your computer's version.

32-bit: http://www.microsoft.com/en-us/downlo... 
64-bit: http://www.microsoft.com/en-us/downlo...
Can you see if this helps you out any?
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Lilian5811

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Just want to confirm the above that when a very large Win 10 update installed just before Christmas the site builder stopped loading exactly like when I upgraded to Win10 in July. You helped me fix that with the j# set up. I had kept that exe file and ran it after this major update and it worked like a charm. 
(Edited)
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Drew N, Alum

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Glad to hear it!
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Jon8082

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none of the links posted above work anymore.  I've clicked all three and they say
We are sorry, the page you requested cannot be found.
Now what??   I need to edit my sites.  I tried to edit from the online version, but it's telling me I have to pick a template.  It's going to mess everything up!
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Todd H, Social Media Specialist

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Hello Jon8082,
It looks as if Microsoft has updated their links for the J# download. We are in the process of updating these links.

What is the website that you are trying to edit?
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Todd H, Social Media Specialist

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Thank you for bringing this up to our attention, and I am glad you were able get the Sitebuilder to work.
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Sheila6044

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My old computer died and I have a new PC running Windows 10.  I need to download and install the desktop version of SiteBuilder, but I am encountering an error that stops the installation process at the same point every time. Here's what happens.. I download the installer and start running it.  Shortly after the Installation Wizard starts running, it stops with the following message:

"Install Error - The SiteBuilder Installer has lost its connection to the SiteBuilder Install server.  Please reconnect to the internet and relaunch the installer to resume the installation."  My internet connection isn't really lost though, it's fine. 

I contacted support via instant chat and was told to download J# and run a repair.  The rep provided me with a link to this discussion.  I downloaded and ran the first J# file, and although it said the repair was successful, I encountered the exact same error at the exact same point when I next tried to download desktop SiteBuilder.  (Even after restarting my computer.)  So I went through the steps of uninstalling that J# and next I downloaded the second version for 64 bit (which is what I have).  Again, I ran it and it said the repair was successful, but after restarting my PC I still get the exact same error. 

Does anyone have any idea why I'm unable to even download and install SiteBuilder desktop? 
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Todd H, Social Media Specialist

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I'm sorry you are experiencing this problem. Can I have you try to install Sitebuilder using the .zip SiteBuilder installation package? It's the #3 step towards the bottom of the following link:
https://www.homestead.com/~site/Scripts_SiteManager/SiteManager.dll?CMD=CMDDownloadPage
When you have the zip installed, run the hkinstaller.exe
(Edited)
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Sheila6044

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Oops!  I ran the SiteBuilderSetup.exe instead of hkinstaller.exe.  It seems to be working though.  Do I need to uninstall and then run hkinstaller.exe? 
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Todd H, Social Media Specialist

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Sheila6044, if it working fine then there's no need to do anything else!
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Sheila6044

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That's great!  Thank you so much for your help!
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Ben9683

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I just went through your procedures described above - it did fix half of it; but now we are forever loading and initialising, however never actually loading and opening the sitebuilder. In other words:
We have not been able to get into our sitebuilder for months here at asiareport.com which makes us utterly desperate.
Can someone please do something about this?
It is a total disaster!
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Shawn5255

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ok, I have run into same problem here with my new laptop. Sitebuilder wouldn't even get started. I've done 2 updates to my website before this happened on my new laptop. I did the extraction discussed above and whataya know, I could not find the .exe file. Muy unhappiness at this time.
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Shawn5255

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uninstalled. Twice. This is not flippin' acceptable. Windows 10 has been out for months now and ya'll haven't come up with a working fix for the conflicts with that operating system? So, I'm relegated to using a machine on its last legs using windows 7 until ya'll can finger out how to have your software be compatible with Windows 10. I am not a happy camper. Biggest letdown in the 10 plus years I've been using ya'll for hosting services.
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Shawn5255

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ok. After doing my updates to my website on the old desktop, came back to the laptop. Took jon8082's link he posted earlier in this thread and ran with it. Did the repair option 1st. It worked. Was ready to do the uninstall if the repair did not work. But I'm still baffled that Sitebuilder is encountering this issue given how long Windows 10 has been live. Mea culpa if my frustration came off as rudeness in my 2 previous posts.
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Shawn5255

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ok. After doing my updates to my website on the old desktop, came back to the laptop. Took jon8082's link he posted earlier in this thread and ran with it. Did the repair option 1st. It worked. Was ready to do the uninstall if the repair did not work. But I'm still baffled that Sitebuilder is encountering this issue given how long Windows 10 has been live. Mea culpa if my frustration came off as rudeness in my 2 previous posts.
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Drew N, Alum

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Shawn5255, I am glad you got it working again.
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Kathy5473

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Just bought new laptop that runs Windows 10.  Trying to run the Microsoft J# and do the repair process before downloading Sitebuilder.  Clicked on download for the J#, went to page that says if download doesn't begin in 30 seconds, click a link they have there.  It didn't automatically start, so I clicked the link. Still nothing happens at all. Have tried twice, nothing comes up asking me to 'run' it, as the instructions suggest.  I can see the .exe file tab at bottom of my computer screen (in that download bar), but when I right click on it, it only give me the option to 'open', not to 'run'.  Can someone help?  thanks!
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Drew N, Alum

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If it is a new computer, you will also need to enable Microsoft .NET 3.5 manually. You can do that under Programs, turn windows features on/off.
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Kathy5473

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Last week I successfully enabled the Microsoft net 3.5, then downloaded Microsoft J# pack, then downloaded Sitebuilder which worked great for several days.  But just now tried to open Sitebuilder and windows gives me message that Sitebuilder has stopped working and that it will search for solution but offers none.  This non-working may coincide with it being the first time I had turned off my laptop completely since last week's download of Sitebuilder onto it.  What do I need to do to get SB working again and to keep it working after reboots of the computer?  Thanks!
(Edited)
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Drew N, Alum

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You may need to run the J# again. It seems Windows did an update in the last couple days. They may have disabled it again. Try that first. Rebooting should not affect it.
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tamlynarabians0933

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I bought a new laptop with windows 10. I did not know about any issues, just logged into my account and edit/update site. have not had any issues at all.
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Edgar6303

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Unfortunately I did not see the caution message until after installing Windows 10. SiteBuilder is not loading.
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Edgar6303

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I tried to repair Microsoft J# 2.0 and was instructed to remove old version. Now I cannot complete reinstall of Microsoft J# 2.0 as it continues to think there is a version to uninstall when there is not.
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A.J.2195

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Have you tried Iobitt Uninstaller?  I used this some time ago and it removed all traces of Site Builder very successfully.  I was then able to reinstall Site Builder.
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Drew N, Alum

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Drew N, Alum

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Reboot first. Then go to your programs under control panel and see if it is still there in the list
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Edgar6303

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Yes. I downloaded from that web page. When I ran the downloaded file, it instructed me to uninstall Microsoft J# 2.0. I did so. It no longer appears on the list of programs under Control Panel; however, the Microsoft J# 2.0 install program still thinks I need to uninstall. I rebooted a number of times with the same result.
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Edgar6303

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I assume by Control Panel you mean the apps list under the new Settings panel.
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Edgar6303

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I found Control Panel, and it is not listed there either.
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Drew N, Alum

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Go to Settings > Apps and Features. Instead of looking through the apps, type J# in the top search box. See if you see it and have an uninstall button available.
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Drew N, Alum

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I'm still trying to find my way around as well, so I hope you can be patient.
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Drew N, Alum

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Edgar6303,

If you have an urgent edit, is it something you can do in Sitebuilder Plus, or if it isn't a huge amount, you can send it to me and I can update for you, until we get you back online.
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Edgar6303

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The search on "J#" yielded nothing. I am not in an urgent situation, so I will wait for an update that will hopefully take care of the problem, although I am worried about my inability to reload the "J#" program. BTW the Microsoft site showed Sitebuilder as incompatible when I ran their app test.
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Edgar6303

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I meant to say "Thank you" for your attention to my issue and the issue in general. I really prefer the standalone SItebuilder, and do not want to lose it.
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Drew N, Alum

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We will do what we can to resolve it. It may register incompatible because we can't get J# loaded again. Sitebuilder depends on this program. It is also a legacy application from Microsoft and is discontinued. We have a few machines that we do have working though. I'm looking for more things to try.
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Edgar6303

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I went back to download J# 2.0  again and saw the following under system requirements:
    • .NET Framework v2.0: You must install the Microsoft .NET Framework v2.0 redistributable package before you install Microsoft Visual J# 2.0 redistributable package.
I seem to have V1.1, and it was of course working prior to the Windows 10 install.

Now if I could find V2.0....
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Drew N, Alum

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Ok. Go back to the control panel. Go to Programs and Features. Then on the left click Turn Windows features on or off. Then you should see .NET 3.5(includes .NET 2 and 3) Make sure that is checked and both boxes under it are checked.
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Edgar6303

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Neither box under .NET 3.5 was checked. Now both are checked. What should I do next?
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Drew N, Alum

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Repair or install J#
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Drew N, Alum

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You may want to reboot too
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Drew N, Alum

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It is strange that .NET was off. The upgrade may have turned it off, which did not happen when I upgraded to 10. It did when I went from 8 to 8.1, so MS seems to do some odd things.
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Edgar6303

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Tried installing J# 2.0 after doing the above maneuver on .NET and still get the uninstall J# 2.0 message as though it was still installed.
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Edgar6303

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did not reboot first will try that
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Edgar6303

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J# 2.0 repair/install still hits the same uninstall wall.
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Drew N, Alum

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I am going to do a little checking. The only way I have been able to get around this in the past with any program is a registry edit. I want to look a bit and see if it looks like J# will install if we do remove everything.
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Edgar6303

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Thank you. I will hold steady until I hear back from you.
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Drew N, Alum

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If you need anything, please don't hesitate to ask. I have only one Win 10 machine at this point and I need it to use desktop for testing. I am not going to be able to disable it to do testing until I can get another machine, which will be Monday at the earliest, so if we need to work out some edits, we can probably do that.
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Edgar6303

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I do not have any pressing edits to make on my site (BTW launched on the original Homestead in 2000). Thank you for the offer of help.
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Drew N, Alum

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You're welcome. As soon as I have another machine to play with, we'll see what we can find out
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Edgar6303

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FIXED!!!! I loaded vjredist (2006 version) instead of vjredist (2007 version) or vjredist64 from Microsoft, and BEHOLD Homestead SiteBuilder loaded and works flawlessly. The other two versions were insisting on Uninstall instead of Repair, but running Repair on the 2006 version did the trick. Do Google search on "vjredist" and then select the 2006 dated article for download from Microsoft.

Thank you, Drew. Sorry I took so much of your valuable time yesterday.
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Drew N, Alum

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Edgar6303, Great! There is no waste of time, especially if you get it to work. Where did you find the different vjredist files? I did the search and didn't get any results from 2006. Can you post the 2 different URLs so I can take a look for differences?
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Drew N, Alum

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Thank you
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Edgar6303

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Here are the Google search items mentioned previously:

Download Microsoft Visual J# Version 2.0 Redistributable ...https://www.microsoft.com/.../download/details.as...

Microsoft Corporation

Jan 22, 2006 - The Microsoft Visual J#TM Redistributable Package version 2.0 includes everything you need to run your Visual J# applications on a computer ...

Download Microsoft Visual J#® 2.0 Redistributable Package ...www.microsoft.com/en.../download/details.aspx?i...

Microsoft Corporation

May 29, 2007 - The Microsoft Visual J# 2.0 Redistributable Package – Second Edition (x86) includes everything you need to run your Visual J# applications on ...
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Drew N, Alum

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Thanks again. I am looking to see if we always need to use the 2006 or if it depends on how it was originally installed.

I searched Google again and looked through the first 10 pages of results and I on;y get links to MS for the second edition. There are some 3rd party sites that may go to the 2006 one, but I am not sure
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Edgar6303

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I searched on "vjredist download " and the 2006 version was the top article of page 1 with a MS download link.
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Drew N, Alum

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There it is, add download. I was just searching vjredist as you posted earlier. Thanks again for finding that.
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BARB4784

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This reply was created from a merged topic originally titled I upgraded to windows 10, now I cant open the sight manager.
our email is rbequin...
.


cant use sight manager on windows 10
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Drew N, Alum

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Hi BARB4784,

Ok, so run this link and repair Microsoft J# and then reboot and see if the problem is solved.

https://www.microsoft.com/en-us/download/details.aspx?id=4712
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Michael8668

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this worked, Drew N. thanks
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Carlos0374

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Drew, I am still unable to get the site builder to ope. I have d/l "vjredist64.exe" but it tells me that I have to remove the previous installation of the same software, then it links me to the uninstall section, where there is no visible installation of any ""Microsoft Visual J# 2.0 Redistributable Package" on my system.  It does show "Microsoft.Net Framework 4.5" and Microsoft install of Visual C++ 2005, Visual C++ 2008, Visual C++2010, Visual C++ 2012, and Visual C++ 2015.  Any hints?

Cheers and thanks

Carlos
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William S

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Hello Carlos,

Try these steps. If you are getting the LPX stopped working popup as soon as you click on SiteBuilder, try clicking this link and click repair. 

https://www.microsoft.com/en-us/download/details.aspx?id=4712

If this doesn't fix it, then run the same download again and click uninstall. Then download the J# from the link below depending on your computer's version.

32-bit: http://www.microsoft.com/en-us/downlo... 
64-bit: http://www.microsoft.com/en-us/downlo... 
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Carlos0374

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Hi William

I am not getting any message or popup at all, that indicates what the problem or error message is itself. I just try to open the Homestead desktop icon and it doesn't work at all. 
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Carlos0374

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Hello again,
I did a clean reinstall of site builder, and no go, and no error message either.  Do I have to remove all instances of Microsoft Visual C++ (4 or 5 installations) to do a new reinstall of vjredist?
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Carlos0374

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OK, I d/l an earlier version the vjredist and it did provide the repair option, and it did solve the problem.  Many thanks.
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Russell E.3855

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I did what was suggested here and my Desktop Sitebuilder is now running. Thanks guys
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Drew N, Alum

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Glad to hear it!
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William5605

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It looks as if you are a bit late in regards to Super Site Builder and Windows 10. Windows 10 was automatically installed onto my Dell.  Now when I try and open the icon from my desktop, nothing happens.  
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Drew N, Alum

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From everything I read, Microsoft was going to download, but not install Windows 10 until you initiated it, unless you bought a new computer with Windows 10. I am not sure if Dell has something that started the installation.

What issue are you having?
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William5605

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a get a warning that the site builder has stopped working.  it goes by too fast to reas all of it
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Drew N, Alum

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Have you run the repair on this Microsoft program? https://www.microsoft.com/en-us/download/details.aspx?id=4712
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James5261

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The fix Drew suggests worked on my system, quick and easy.
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Larry4320

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I can vouch for the Drew fix, too.  It was so easy, a caveman can do it (like me)!
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Dave6376

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To save anyone else a few headaches --- Windows 10 did an automatic update on my computer. After that, it would not open the Desktop Publisher. Ran the repair link and fixed the problem.
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Todd H, Social Media Specialist

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I'm really glad to hear the repair link fixed the problem for you!
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susan2829, Champion

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Hey guys, I have neither a repair option nor an uninstall option when I go to the https://www.microsoft.com/en-us/download/details.aspx?id=4712  link.
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William S

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This is after you run the program right? Is it just trying to install? If so move past that to the link below depending on computer version.

32-bit: http://www.microsoft.com/en-us/downlo... 
64-bit: http://www.microsoft.com/en-us/downlo... 
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susan2829, Champion

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William when I click on the link it takes me to this - no uninstall or repair option.

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William S

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Correct. Hit download and run that file. It should then give you the repair option. Sorry, I should have mentioned that it needs to be downloaded first.
(Edited)
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susan2829, Champion

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:) I considered hitting the download, but have gotten myself into pickles before pushing buttons when I don't know what they do!
That worked and I'm back in business.
Thank you!!!
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Michael9611

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Visual J fixed it for me.
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anaturalway6971

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I updated to Windows 10 without seeing these warnings. OOPS. Mostly works ok.  

However, when I hit the "Publish" button on a webpage, after the "SAVE" button, the "Publish" lags behind.  There's no movement or action for a moment.  Then it does the Publish. No other issues so far.  Great!
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William S

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Official Response
Hello,

We have noticed that with the following fix should stop the LPX stopped working popup as soon as you click on SiteBuilder. This can occur in Windows 7/8/10. Try clicking this link below and download the J# set up. Run the program, and when prompted, click the repair option. 

https://www.microsoft.com/en-us/download/details.aspx?id=4712

If this doesn't fix it, then run the same download again and click the uninstall option. Then download the J# 2nd edition from the link below, depending on your computer's version.

32-bit: http://www.microsoft.com/en-us/downlo... 
64-bit: http://www.microsoft.com/en-us/downlo... 
(Edited)
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Jon7735

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First, let me say that it would have been infinitely more useful to send out an email to alert (SitebuilderLPX) users to not install Windows 10, i.e., proactively; rather than to embed the warning in the problem blog. Why would I go to a problem blog until I have the problem - and then the warning to put-off the Win 10 install is of course useless?

But onto the the 'fix'... Like another user I went to install the J# version 2 product only to be told there is a conflict with an earlier version. And like that other user, when I look to uninstall that earlier version I find none, and of course I cannot proceed with the install. 

So, for the present I appear to be hosed.

Got any ideas?
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William S

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Yes if you use the download the version in the first link in the offical reply, and run the file. There should be 2 options: Repair and uninstall. You want to click the repair option, and it should fix the problem.

https://www.microsoft.com/en-us/download/details.aspx?id=4712
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Jon7735

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I tried this, and the Repair said it worked, but SiteBuiilderLPX still will not load. I then tried to uninstall the J#, even running the iobit's 'deep uninstall' utility, think I could do a fresh install of the J# package; but the uninstall somehow doesn't work. I reran the "Repair" facility, and again this says it worked, but I have no luck getting LPX to run. 
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William S

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When you uninstall, are you installing the 32 bit or 64 bit from the link above? 
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Jon7735

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64. I tried running the 32 and got a message it's incompatible with my PC (I have and Inter I3 dual-core processor.
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Jon7735

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I should say that I was able to do what I needed to do using the online SiteBuilder, so this is not urgent; bit it would still be nice to get it solved.
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Joseph7615

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Thank you William S, that worked. I don't know what J# is, or what it does, but now it is working.
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Drew N, Alum

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Glad to hear it
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Carmen3658

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Thank you, It worked for me!
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Drew N, Alum

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Happy to hear it!
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Landa Coldiron

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What is going on ????? Windows 10 is NOT COMPATIBLE with Sitebuilder.
(Edited)
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Brian4612, Champion

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Hi Landa from all the conversations on the forum going back a few months it would apear its microsoft issue to do with thier Visual J udate. Robert has given you the above link and following the advice seems to have a positive result. Hope it work out for you. I must admit I changed over to SB+ last year after using the destop version since 2000, OK a bit of a new learning curve and a couple of things I miss but since using SB+ and relearning a few new techniques I really wouldn't go back to the desktop version. I am not convinced further updates from microsoft may cause future issues. Good Luck
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Michael9611

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Downloaded Visual J and it fixed the problem.
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Joshua2161

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Hmm.. I updated to W10 a couple weeks ago -- I've had no probs with Sitebuilder.  
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Drew N, Alum

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Glad to hear it
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chris8995

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This reply was created from a merged topic originally titled Unable to open Sitebuilder on Windows 10 even with reinstalling..

Installs fine but when opening it immediately crashes with Windows saying it experienced a problem and is closing the program. No windows or anything open, happens right after clicking on the program to open.
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Drew N, Alum

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chris8995, let us know if the ideas at the top of this page help you out.
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chris8995

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That worked thanks!
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Drew N, Alum

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Glad to hear it!
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Robert2283

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This reply was created from a merged topic originally titled What does Homestead think of Windows 10?.

Will my Sitebuilder be compatible with Windows 10 and not have problems as it did with W8?
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Drew N, Alum

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Robert2283,

For most of us, simply running the repair for Microsoft J# 2.0 resolves all issues, but for some it is more difficult. I personally like 10 so far, but I can't promise a simple upgrade.
This reply was created from a merged topic originally titled intuit SiteBuilderLPXLauncher win10.

Hi Mike or any tech, I upgrade to win 10 and when I download site builder and try to install it on my computer I get an error and it wont install it , it said something about lpx launcher is not working Microsoft will close for safety. any help please, I work from my computer then load files.
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Drew N, Alum

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Try these instructions
Thank you works perfect
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Mikeal8998

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This reply was created from a merged topic originally titled Windows10 SiteBuilder "ERROR".

When I try to launch the SiteBuilder program, I receive a error message that says "SiteBuilderLPXLLauncher.exe has stopped working".
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William S

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Hello,

Try the instructions above in the official reply. 
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Mikeal8998

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It Worked, THANKS
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Drew N, Alum

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You're welcome
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David S7933

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This reply was created from a merged topic originally titled windows 10 and sitebuilder.

We can't get sitebuilder to open. We are using Windows 10. Live Chat doesn't work either
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Debra3094

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ok after doing the repair and than trying the second uninstall/ repair, sitebuilder loading finally pops up but stops at  Intializing GUI ? just sits there and doesn't load builder
(Edited)
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Drew N, Alum

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We have seen this once before. Do you have multiple security programs running? This occurred to someone that had 4 different programs running security. You may need to disable/remove them to see if Sitebuilder will run. If it comes up, then you can try putting them back in place 1 at a time to see which may be causing it.
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Shadowbrook1070

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After reading through all the posts, I am having the same issue as Debra3094.  I have a secondary security program running, so I will temporarily disable that to see if that helps.
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Shadowbrook1070

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Unfortunately temporarily suspending my security program did not work.  Any other ideas here?  Otherwise, the desktop version of Sitebuilder does not work for me after upgrading to Windows 10 and running all the aforementioned remedy steps with Microsoft J#.
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Drew N, Alum

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Are you receiving the GUI error, or getting stuck at some other point? What are the 2 security programs you are running?
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Shadowbrook1070

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The GUI pops up when you click the program icon, says it is launching Sitebuilder for about a half a second, and then disappears and the program fails to start.  I am only running Webroot as an add on security program but I temporarily disabled and tried restarting the program and that didn't work.  I've also gone through the troubleshooting steps already provided.  
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Drew N, Alum

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Please check step 3 of the topic below. You need to make sure that .NET 3.5 is enabled.

https://community.homestead.com/homestead/topics/how_can_i_install_sitebuilder_on_windows_8
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Shadowbrook1070

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Ok, I'll check and let you know.
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Shadowbrook1070

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.NET 3.5 is already enabled
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Shadowbrook1070

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I'm running Windows 10, just FYI.  I noticed the instructions say Windows 8.
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Shadowbrook1070

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The two sub features are not enabled:  Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation.  Not sure if that matters or not, but thought I'd call it out.
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Shadowbrook1070

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Looks like I also have .NET Framework 4.6 Advanced Services running with WCF Services and TCP Port Sharing.
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Drew N, Alum

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Don't worry about the .NET 4. On both my 8.1 and 10 machines where desktop works, I have both the sub features to .NET 3.5 enabled. First try checking both. I would then reboot, just in case.
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Shadowbrook1070

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Ok, I'll let you know.
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Shadowbrook1070

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Ok, I enabled them and reboot the machine but still see the same behavior with the application when trying to start it.
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Drew N, Alum

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When you ran the J# repair, you did get a repair option correct. It was not re-install, or install? It completed successfully? Which link did you use? Also, have you completely uninstalled Sitebuilder and then manually deleted the folders, then installed it again?
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Shadowbrook1070

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Yes, I used the repair option for J# and it completed successfully.  Here is the link I used first:  https://www.microsoft.com/en-us/download/details.aspx?id=4712.  Then I used this link:  http://www.microsoft.com/en-us/download/details.aspx?id=18084.  I uninstalled Sitebuilder and manually deleted the folders first before trying the links above thinking it was a problem with the application.  I can try that again if you think it would help.
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Drew N, Alum

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Ok. Try uninstalling Sitebuilder and deleting the folders, then click on the first J# link and repair. If it says repair and is successful, then install Sitebuilder. Do not use the second link.

Is your computer a 64 bit or 32 bit?
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Shadowbrook1070

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*I should have added above in my last comment that I reinstalled the Sitebuilder application from your website after uninstalling it.
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Shadowbrook1070

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Ok, I'll uninstall Sitebuilder and delete the folders, click the first J# link and repair.  Assuming success, then reinstall Sitebuilder.  I'll let you know the outcome.
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Shadowbrook1070

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While happily rebooting along the way.  :-)
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Drew N, Alum

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Haha. Ok, if that process doesn't restore it, then try this link. It is for the 64 bit J# second edition. You used the 32 bit one.

http://www.microsoft.com/en-us/download/details.aspx?id=15468
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Shadowbrook1070

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Ok, I've uninstalled Sitebuilder and about to reboot.  Which link should I try first?
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Shadowbrook1070

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Ok, I uninstalled Sitebuilder and rebooted.  Clicked the first link (https://www.microsoft.com/en-us/download/details.aspx?id=4712) and it didn't give me the option to repair, just install.  Completed the install and now going to reboot.  After reboot I'm going to reinstall the Sitebuilder from your site.  If you have a link to where I should reinstall Sitebuilder from, that would help.
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Shadowbrook1070

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Installed Sitebuilder from here:  https://www.homestead.com/~site/Scripts_SiteManager/SiteManager.dll?CMD=CMDDownloadPage  then rebooted and tried starting the application and it still exhibits the same issue.
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Shadowbrook1070

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Using the Repair Option
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Shadowbrook1070

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It finished successfully, now rebooting.
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Shadowbrook1070

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Still no dice.  Same behavior.  Turned off Webroot and still the same behavior.
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Shadowbrook1070

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Double checked .NET 3.5 and all boxes are checked.
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Shadowbrook1070

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At this point I'm out of ideas.  :(
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Drew N, Alum

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I am still thinking. Webroot is the only security? You don't have a second one, like Norton or Kaspersky?
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Shadowbrook1070

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No, just what comes native to Windows.
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Shadowbrook1070

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Webroot is the only other security I have.
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Drew N, Alum

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Is this a new computer or was it upgraded to Windows 10? If upgraded, what Windows version was it before. Is it an HP by any chance?
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Shadowbrook1070

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It is a Dell that was upgraded from Windows 8 to Windows 10
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Drew N, Alum

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Both of mine are Dell. I will try to think of more ideas. Would you be willing to allow one of our representatives to log in to your computer remotely to try. Unfortunately, this would not be until Monday, if we don't figure something out before then.

If you have urgent edits, have you tried Sitebuilder Plus?
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Shadowbrook1070

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That is fine.  Nothing urgent.  If someone from your side posts to this comment, I'll see it.  I won't be available to do it until the evening.
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Drew N, Alum

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How late in the evening?
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Shadowbrook1070

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After 5pm CT
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Shadowbrook1070

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Otherwise I'm mostly around all weekend.
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Drew N, Alum

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Ok, I will continue to see if I can find something else to try.

Have you tried entering the following EXEs as exceptions to the Windows firewall?

SiteBuilderLPX.exe

SiteBuilderLPXLauncher.exe

SiteBuilderLPXLauncherUpdated.exe

updater.exe

ForceUpdate.exe
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Shadowbrook1070

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Can you provide the path names for these?
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Shadowbrook1070

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Can we start a private convo on this?
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Drew N, Alum

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You can start one. I can't and invite you to it. Here's how
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Shadowbrook1070

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Ok, I created a private thread.  Let me know if you don't see it.
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Shadowbrook1070

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Drew, I'm still having an issue.  I was keeping an eye on the posts in this thread in hopes of something coming along but still no luck.  I tried the J#2.0 fix but still no luck.  I think the best way to remedy this is to troubleshoot with someone live.  Thoughts?
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Todd H, Social Media Specialist

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When you uninstalled Sitebuilder, did you make sure to enable show hidden folders and check your Program Data folder for a Sitebuilder folder in there? I know sometimes there can be 2 different folders that need to be deleted, and if only one is removed, the install won't work.
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Robert9388

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This reply was created from a merged topic originally titled Windows.

I can not run sitebuilder on windows 10
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William S

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Hello,

Are you receiving the error above?
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L2523

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Will you be releasing a Windows 10 compatible version of Sitebuilder please, without the need to apply any fixes. Could you also provide a timescale. Thanks.
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William S

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Hello,

The current version of SiteBuilder is full compatible with Windows 10. The issue that requires the fix, is an issue with Microsoft J# not working properly after upgrading to Windows 10. Something with the upgrade messes up the J# installation, which SiteBuilder needs to run, and the fix above remedies this. 
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Anne4027

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My desktop site builder is not working properly today and yesterday.  I have windows 10.  My mobile site will not load either.  I am having some issues today.



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William S

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The thread above is for SIteBuilder Desktop only. Anne, please see our conversation in the thread below.

https://community.homestead.com/homestead/topics/mobile-website-jrfrv941b73jh
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david6287

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It fixed my problem!!! Thank you!

David


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Todd H, Social Media Specialist

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We're glad to hear that!
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john6837

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This reply was created from a merged topic originally titled when are you going to allow the sight builder to operate in
windows 10
.
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Cynthia3420

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This reply was created from a merged topic originally titled My PC was upgraded to Windows 10 last week. Now, Sitebuilder won't open..

Help!  I need to update my company's website right away and I can't even start sitebuilder on m PC.
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Todd H, Social Media Specialist

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Hi Cynthia3420, please check the article above and let me know if this helps you out any.
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Leo3608

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This reply was created from a merged topic originally titled Does sitebuilder work with windows 10?.

I am using windows 10. Site builder seems to only support Windows 7. What is the status of a fix or will it support windows 10?
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Andy4014

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I bought a new pc last week, with windows 10 already installed. I was a bit worried when I saw this thread but have just downloaded sitebuilder for my sites and it all works without any problems.
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Drew N, Alum

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Russell E.3855

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I see that you guys from homestead are able to correct a multitude of problems, then why is there such a hassle involved with making sitebuilder plus a DL to use at home???
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Drew N, Alum

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The entire point of Sitebuilder Plus is not to have a download and install. We wanted to avoid the installation problems that have always been present with desktop Sitebuilder. It can be easily used from any connected computer without an install. If you are on a trip and go to an Internet cafe to make a needed change to the site, you can do that.

I am not saying that one day an offline builder won't be available, but at this time it is not planned that I am aware of.
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Russell E.3855

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You still do have sitebuilder for DL, its a hassle to log on to use sitebuiler plus
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Drew N, Alum

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We do have it, if your account is set to be able to use it. If you use some of the newer features in Plus, you won't be able to use desktop any longer.
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Joseph7615

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This reply was created from a merged topic originally titled windows 10.

I updated to windows 10. Now my sitebuilder won't even open. 
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Wa'el5664

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This reply was created from a merged topic originally titled Sitebuilder stopped working!.

Sitebuilder desktop version  on Windows 10 has suddenly stopped working (could be a result of a windows 10 update),I have uninstalled it and tried to install it again. Now the sitebuilder launcher will not start. Anyone facing similar problem.

P.s.:I did not like the sitebuilder plus !
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Anna2285

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Having the same issue, did you get this resolved and if so how?
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Cam9242

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We have noticed that with the following fix should stop the LPX stopped working popup as soon as you click on SiteBuilder. Try clicking this link below and download the J# set up. Run the program, and when prompted, click the repair option. 

https://www.microsoft.com/en-us/download/details.aspx?id=4712
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Drew N, Alum

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Anna2285 Usually all you need to do is suggested by Cam9242. Repair Microsoft J#. If this hasn't worked, can you tell us exactly what is happening?
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Kenneth7113

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This reply was created from a merged topic originally titled compatibility with windows 10.
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Edward5521

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Thank you so much!!! My Sitebuilder worked again after I downloaded the J# set up. I really appreciate the help!
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Drew N, Alum

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You're welcome. Glad it did the trick!
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Ronda

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Worked for me, thanks!
Yes, had same problem & stumbled onto this dialogue, followed instructions & now desktop sitebuilder launches in my windows 10 (probably had been recently updated on auto, I think).   Anyway, you go Drew!   Thank you.  :)
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Richard6466

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Windows 10 build 1703 updated causes this error to reappear. Unable to install SiteBuilder. Tried the J# update (which is still available from Microsoft) but that did not resolve the issue.


(Edited)
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David8931

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As Richard6466 points out.  SiteBuilder no longer works with Windows 10.  I have to try jumping through the same hoops every month to attempt to get it reinstalled.  Once in a while it actually reinstalls, but normally not.
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Drew N, Alum

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Sitebuilder desktop is an extremely old program. It does work for most people on Windows 10, but you may have to do the J# repair every time it updates. I am sorry if it does not reinstall for you, but you can use Sitebuilder Plus
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David8931

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I'm glad they are finally admitting that they no longer support the program.  Too bad, because it was very helpful.

So, yes you must then use Sitebuilder Plus, which of course is more cumbersome and a great deal inferior to the former downloadable program.
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Russell E.3855

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Evidently, Homestead no longer wants to satisfy their customers, too much work for them I guess

This conversation is no longer open for comments or replies.