Will I receive support from Bigcommerce or Homestead?

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  • Updated 6 years ago
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Homestead support will continue to be your support staff for your store.

If you have questions specifically pertaining to your Bigcommerce Storefront website, you may call 866-940-8652.


IMPORTANT: This number is only for Storefront customers on the Bigcommerce Platform. Any questions with regard to other Homestead products and services ie. Billing, Sitebuilder, Prostores, Simplestore, etc. please continue to use our other channels of support; Live Chat, Community or 800-710-1998

When posting questions to the Community please post your questions under a the related help topic rather than mixing various questions into one post. This will help us serve you in a more efficient manner. Thanks!
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Drew N, Alum

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Posted 6 years ago

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Mike F., Alum

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Official Response
To better serve all of our Bigcommerce Storefront customers we have set up a support line dedicated to Bigcommerce related questions:

If you have questions specifically pertaining to your Bigcommerce Storefront website, you may call 866-940-8652.


IMPORTANT: This number is only for Storefront customers on the Bigcommerce Platform. Any questions with regard to other Homestead products and services ie. Billing, Sitebuilder, Prostores, Simplestore, etc. please continue to use our other channels of support; Live Chat, Community or 800-710-1998