Will not import photos from computer docs.

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When I "insert" a document from my computer document file, screen says importing but nothing ever happens.
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olsenart6774506

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  • very frustrated

Posted 5 months ago

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Drew N, Community Manager

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Which site and what type of document are you uploading. What is the file name?
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olsenart6774506

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importing from "my documents" jpeg image 703 KB- a photo of a painting. I am doing this the same way as always but nothing happens after the sign "importing.." appears. Same type of file as always.
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olsenart6774506

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Site is olsenartgallery.com or lisaolsenart.com
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Drew N, Community Manager

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Can you try using Chrome  or Firefox? Internet Explorer can do some odd things.
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olsenart6774506

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OK- going to try that. Will let you know if it solves problem. Thanks very much
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olsenart6774506

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That did not work. Still cannot import image/photo from computer document file.
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Drew N, Community Manager

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Have you tried importing it from the file manager? What is the file name of the image? Can you post the image here so I can try?
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olsenart6774506

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I replied to the email and attached the file. Don't know how to post it here.
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olsenart6774506

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The computer I'm using is Windows 7 - has to be since the AMS system used for work can only support Windows 7. I have an old computer in another room that is Windows 10 and I just tried importing a file to olsenartgallery and it worked with no problem. Is there something about Windows 7 that would cause this problem. I really need to use this computer to update the websites. Really appreciate your help!!
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Todd H, Social Media Specialist

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What browser are you using currently, and have you updated that recently? Can you try renaming your image before trying to upload it?
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olsenart6774506

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Updated to Chrome yesterday. Renamed to ThePier - did not work.
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Todd H, Social Media Specialist

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Can you try a few things for me? Can you try to update your Chrome browser to the most up-to-date, just in case it is not? And afterwards, can you try loading into your editor from Incognito mode and see if that does anything different?
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olsenart6774506

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I believe you have just gone over my head. Will think.
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Todd H, Social Media Specialist

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Open your Chrome browser, then hit SHIFT+CTRL+N on your keyboard to open an incognito window, or click the 3 dots on the very top right corner and click "New incognito window"
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olsenart6774506

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Didn't work. There is a box on the home/index screen that says use properties editor to insert image. Does that mean anything?
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Todd H, Social Media Specialist

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That means you attempted to add a photo, but the photo was not added. Have you tried from FireFox yet?
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olsenart6774506

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Have not tried FireFox. Have saved images in windows 10 computer and uploaded there -( from emails I sent to myself with the images that are in this computer). Still trying to upload from this windows 7 computer ......
There has to be an actual reason why it does not work. Am thinking. (did I say that I am not computer literate?)
Thinking is not really going to help!
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Drew N, Community Manager

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When typing a reply here, click the camera icon and browse to your image. That will post it here.

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