Why the change to Bigcommerce

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  • Updated 6 years ago
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We want to provide the best possible ecommerce solution to our customers We decided to leave Prostores for Bigcommerce – our research shows it’s a far superior ecommerce solution compared with Prostores.
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Drew N, Alum

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Posted 7 years ago

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Donald9220

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When was this announced? I haven't seen and notifications about Bigcommerce.
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Mike F., Alum

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Yes, you would have received an email. Also, there's another notification at the top of this web page in the blue banner which links you to the notification page that was emailed out.

The announcement page has a more detailed FAQ on it.

Mike
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rimona3688

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I cannot log into bigcommerce if my life depended on it driving me crazy I am ready to dump the whole thing. I get emails from them that I cannot click on its crazy
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Wendy7301

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I am a very disappointed frustrated homestead customer. A lot of my current pictures & categories did not transfer over, not even a new logo I have had on my store for a month now. The new store looks nothing like my old one. I also use the subscription feature to allow wholesale customers to login and order. My understanding is that big commerce doesn't support this feature? I will be shopping around and will be moving.
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Mike F., Alum

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We are sorry if this new program does not meet your needs. I did look at your store (old and new) and it seems to have the same logo. I do know that the images and inactive products do not export/import so those would have to be added manually (I sent instructions under another one of your posts).

Again I am sorry if this new platform does not meet your needs. We did extensive research for several months in an effort to provide the best possible ecommerce platform for our customer base and found that the Bigcommerce system is one of the most robust products on the market. Unfortunately some businesses have special needs, and they system may not bet the best choice for everyone.

Mike
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Mike F., Alum

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rimona3688, Are you having a problem clicking on the password reset links? Or can you further explain where you are stuck. If there are links in your email that don't work, you may have to copy and paste the url directly to a web browser.

Mike
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rimona3688

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I get emails from Bigcommerce and I enable the links but they stay white and cannot get to them.
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rimona3688

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Even homestead tried today and they couldn"t get them opened.
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Mike F., Alum

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Try to copy and paste the url into your browser and let me know what happens.

mike
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rimona3688

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I have two sites with Homestead anchordrugstore.com and jamilehforyou.com and everytime I want to view live store I get this site is under construction this has been going on for a few days. Pleaese advise
Thanks
Mona
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Mike F., Alum

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The most common cause is not entering the domain name correctly. Go to this page: https://community.homestead.com/homes... and take a close look at Task 1, Step 3. It's critical that you enter the word "stores" in front of your domain name.
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James6515

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i'm not sure what I have to do to have my store operational on Tuesday
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Drew N, Alum

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Are you able to log in to the store manager? Taxes, shipping, and payment processor are the first things to set up. Also, check you products and customers.

Drew
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Tom0027

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i just got this dumped on my desk to deal with. I am not tech savvy. I've looked at the mountain of things that it looks like I need to deal with. I can't get anything to open. I don't know where to start or what to do. Feeling extremely helpless and hopeless...my stomach hurts. Can someone help?
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Mike F., Alum

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Hi Tom0027, To get started, focus on just these four steps: https://community.homestead.com/homes... These are the things that must be done to make the store functional.
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Gary1869

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I am not sure what I am suppose to do! Like I don't have enough already!
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Mike F., Alum

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I know this is all overwhelming. If you are not sure where to start, then you'll wan to start here: https://community.homestead.com/homes... These are the steps that must be done for the new store to function.
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Evelyn2594

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I have not previously set up my storefront prior to the move. What do I need to do in order to set up my storefront using Bigcommerce?
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Mike F., Alum

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Here is the URL for your store: http://store-uncvt83.mybigcommerce.co...

You'll want to be sure to complete the four steps here: https://community.homestead.com/homes...

Let us know if you have any questions.

Mike
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Robert5803

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Can I get assistance in finishing this move? I have tried to make this change and found the steps to be very confusing and hard to understand. I was not able to compete the sets.
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Mike F., Alum

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Can you tell us which process and which step you are stuck on?
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Masoomeh8137

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I just point my domain from homestead to bigcommerce. Now I checked my store, and it gives me this massage:
Store Unavailable

This store is currently unavailable due to maintenance. It should be available again shortly.

We apologize for any inconvenience caused.
What I should to do . I truly frustrated of all these changes
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Drew N, Alum

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It looks like you pointed correctly on our end. Did you enter the domain in the Bigcommerce store as stores.yourdomain? If so, there can be a propagation time for the DNS

Drew
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Masoomeh8137

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How can I cancel my store, and refund my money? I paid for a full year.
Also, would you please let how can I point my domains to go daddy?
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Mike F., Alum

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Do you want to cancel just the store, or the entire account?

This page shows you how to point the domian: https://community.homestead.com/homes...
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Masoomeh8137

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If I just cancel my store, what will be left? What service I get and how much I get charged?
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Masoomeh8137

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how many domains I have with you guys? can you pls give me the list?
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Masoomeh8137

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If I want to keep my go payment, with my cellphone, do I get charged?
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Mike F., Alum

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Masoomeh8137, Below is a screen shot from your Account Details page.

The Storefront can be cancelled separately from the other services so you can see what you'll be left with. You currently have 8 domains. You can view them by clicking the domains link on the left side of the screen when you log into your account. The GoPayment service is not managed by us. That is an Intuit product which we are no longer affiliated with so I'm not sure what they might be charging your. It is in no way connected to your website hosting plan.

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Donald9220

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Is the migration to the new mail system complete? I just used the mail system on IE and it's very different from the version on Chrome.
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Mike F., Alum

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Is the migration to the new mail system complete?
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LARRY0274

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my store is not the same as before and it will no work for me. everything did
not transfer over, need to be advised
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Drew N, Alum

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It isn't likely to be exactly the same due to differences in the programs. I noticed the map was not moved over. I have added that. What else do you want to point out. I can take a look at it.

Drew
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Patti McAleenan

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I am excited to hear this! I have been with Homestead for over 11 years and was just recently thinking about leaving because I have not been happy with Prostores for the last 4 years since I opened my online business. I don't like the way my shop looks. I hope the with BigCommerce it will have a more up to date look and be easy to navigate around, along with reports. My concern is the shipping for my products. will that be transferred over from pro stores? I guess my whole concern is the content....will my customers notice a big difference? Do I need to let my customers know they will see a change?When is this being done? Also can you send us links of other site using BigCommmerce. Thanking you in advance for answering some go my questions.
Warmly,
Patti
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Mike F., Alum

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Patti, it looks like your store was just completed. Did anyone email, or notify you yet. We have a team of people that should be reaching out to you?
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Patti McAleenan

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No I have not received an email from any one.
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Mike F., Alum

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Patti, You'll want to bookmark this link: https://store-z5hindv.mybigcommerce.c....

The first time you visit the page, click "forgot password" link.

Once you set a password, then you can log in and edit the store. Be sure to visit this page and look at the required and recommended steps: https://community.homestead.com/homes...

If you have questions you can post them to the most relevant topic.
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Susan6666

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Will this change my positioning in search engines?
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Mike F., Alum

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There is a very likely chance that it will have some impact, but it's impossible to know the extent until after the store is live and the spiders have crawled your site. However because the new platform is designed in a manner that is much more search engine friendly, there's a good change that most people sites could increase in rankings. There is of course no guaranteed as it depends on many factors.

Mike
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Jamie9500

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I am based in Tasmania Australia.
I have been a homestead customer for a few years with the exception of a short 12 month break. A few months ago I signed back up and opened a new store with you guys. I had not long got it all set up and working well and this change to bigcommerce or more ritely named big TROUBLE gets put into place with very little warning from Homestead.
I have had nothing but trouble ever since the transition took place and am still having technical problems.
Every time this happens I have to get up at 3 am to call homestead due to USA time difference and try and get problems resolved. This is costing me a fortune.
The loss of sales and business leading up to Xmas I have encountered due to technical problems is ridiculous.
I finally thought I had sorted things out enough to trade again only to find that all the orders my customers submitted and paid for went through in US dollars not Aus dollars and have spent the day sorting out refunds. This was already set up properly on my original store and I was not informed the currency needed to be re set.
I am now having trouble with certain operations on pages not working. The section where you mark your orders as SHIPPED and enter a tracking number for customers is sitting half way down the page so you can not even see the submit button. I am truly disgusted, frustrated, out of pocket and dismayed that what was a very user friendly system that both myself and my customers loved has been migrated over to this rubbish. I to have had a gut full and will be finding another provider as soon as possible. I pity your poor technical support personnel as I bet they are getting an ear bashing. I hope the Homestead owners have a merry xmas because mine is going to be a much poorer and frustrating one than it needed to be.
The other part that has cost me a lot in sales is the fact that when you pointed our domain names over to the new store the old one closed. This caused the link that all my potential customers were using that they had viewed in expensive advertsising I had just paid for in magazines to direct them to a page that said THIS SITE IS CLOSED FOR MAINTENANCE. After calling Homestead they informed me that if customers that had visited my old site did not delete cookies and brouser history that they would not be able to find the new store. Well I ask you, how the hell would my customers know they needed to do that ?? they have all just been sitting there waiting for the non excistent maintenance to finnish and the store re open. they will be waiting a while because its not UNDER MAINTENANCE, its bloody well shut down.
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Mike F., Alum

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Sorry for all the frustration in getting the new store up. We've been working diligently to make the transition as easy as possible. As of now we have 275 help topics explaining how to do nearly everything possible on the Bigcommerce store. You'll see a link on this page: https://community.homestead.com/homes...

As far as people accessing your new store. It sounds like you were either misinformed or there is some sort of confusion. As long as you've pointed the domain using the steps we've provided, then anyone with your domain can still access the site. You should lose little or no traffic since the new site includes 301 redirects. You may notice an increas/decrease in traffic due to the new/different content on the new site after the search engines index the site, but most people will likely see an improvement in traffic as the new system is much more search engine friendly.

If you are still having problems with anything you mentioned above, feel free to browse the help topics and/or post questions if you can not find the answer, and we'll do our best to help you out.

Mike
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Jamie9500

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Hi Mike
There was no confusion, what happened was anyone who had been previously accessing the old site had a memory in their history/cookies cache and once the domains were pointed to the new site and came back online anyone who didnt delete their browsing history and cookies were being directed to a page that said the store was closed for maintenance. My partner and myself included tried to find the store and was being directed to that same page. I called Homestead support and they told me to delete the history and cookies on my computer and then it all worked. SO what I am saying is all these people who had been brousing my old store getting ready to buy for xmas were trying to access the store and only getting a closed for maintenance message so they had no idea they had to clear their history. They were just waiting for the store to re open. I will send you all the emails from upset customers if you want.

Now I called Homestead support YET AGAIN this morning because the problem I am having with the SHIP ORDER page is still continuing.
I was told to get rid of internet explorer and use Firefox and did this and everything is faster BUT this page will not load fully and if it does it takes about ten minutes.
I can add the tracking number etc but the blue button at the very bottom of the screen is not loading so I cant submit the update to orders or send customers there tracking numbers.
The section that shows up when you select an order and click on the ACTION icon brings up the small page where you update the progress of orders and add a tracking number. This page just refuses to load fully so I can not update order status.
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Mike F., Alum

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Thanks for explaining the cookie situation. That does make sense. I'm sorry there is nothing we can do with regards to that.

I am a bit concerned about the problem with your Ship Order page not loading, or loading very slow, as I have not seen this before. I'm sending this to our partners at Bigcommerce to investigate. It definitely should not take 10 minutes for any page to load. I'll reply back as soon as I hear something.

Mike
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Mike F., Alum

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Hi Jamie9500, I had the techs at BC take a look at this and they also were unable to reproduce the problem. However, there aren't any active orders for them to test, though. If it's possible, they would like to know if you can leave the next order active for a bit so they can try to replicate?

Mike
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Jamie9500

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Being apologetic is all well and good Mike but it does nothing to help the fact that through no fault of your customers and a decision made totally by Homestead with no customer consultation has caused a loss in trading potential and a disruption to a service we pay for at our peak trading time.
Homestead is not even offering some form gesture to compensate its paying customers for all this.
The way I see it is we chose Homestead and prostores because it suited our requirements. If WE the paying customer wanted Bigcommerce we would have gone with them.
So we purchased a service and product from you that was

1. Changed without consultation as to weather we wanted it or not.
2. Caused major disruption to trading and therefore was basicly a product and service we were paying for that was not working for a period of time in peak trading time.
3. Homestead chose to implement this change at a time when most customers were at their busiest and had little time to spare having to re set up a new store and figure out how the programming all worked.

As far as i am concerned, you guys chose this, not us. You caused the disruption in service so you should at least be offering your customers a gesture of compensation.
Its very poor guys I must say and i will be surprised after talking with some of your service personel that you dont end up with some form of litigation from some of your higher end customers.

I might add, I DID NOT recieve any email directly from Homestead informing me of these changes. I kept getting emails from Bigcommerce telling me i had to update my info and these emails were going to my spam folder. I had to call Homestead to confirm if the email was legitament and not a scam and then and only then was I sent information in regards to the changes from Homestead.
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Mike F., Alum

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I know this is frustrating and the impact to some customers is much greater than others. We handle every case one at a time so if you do want to discuss a credit or some sort of compensation, you are welcome to give us a call. 800-710-1998.
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Jamie9500

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How about you guys do the polite thing and get your accounts people to send me an email or arrange to call me. That way I may be able to keep the other arm and leg that it hasnt cost me already calling you from Australia.
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Jamie9500

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By the way, here is a copy of just one of the many emails I got from potential customers that had been viewing my old site getting ready to purchase products for xmas pressents.

Hi JD

I saw in Freshwater fishing you had an add saying you were having a sale on all large Murray Cod lures ?
I have been trying to get your store to come up so I can get some for my old man for Christmas but you have the store closed for maintenance ??
Waste of time having a sale if your not open, I have been waiting for days but its a bit late now old mate so I went to Got One Tackle in Mildura and grabbed some AC Invaders instead as they do not stock your lures.

I would have liked to get some of yours but am a bit pissed off now so I will send you an email with how many fish we catch on your competitors lures.
Thanks for nothing.

Mike

Im real happy about this NOT !
I didnt run the sale because I couldnt access my site and ran out of time due to the fact that myself and all my customers didnt know they had to delete the brouser history.
i am so angry rite now you dont have an emoticon violent enough for me to put up to show my mood !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Mike F., Alum

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I have sent you a personal email. Also, regarding the store being closed for maintenance message. That is most likely a result of the domain not being pointed properly. When you add the domain name on the BC website it's critical that you add the word "stores" to your domain name as shown in Task 1, Step 3 shown here: https://community.homestead.com/homes...
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Jamie9500

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I did not point my two domains, you people did. And the personal message you sent was to my email but directed to carlos or someone and had nothing to do with me. You guys are on the ball.
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Jamie9500

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I called the support team and the tech said he was pointing my domains to the new site. NOTHING was said about any difference in accessing the site so I sat here for days waiting thinking it was taking a long time for my domains to populate only to find when I called it was done but I couldnt see it because I had not deleted my browser history.
Now tell me, if all my previous customers out there have not cleared there history and cookies are they EVER going to find my new store insteadof being directed to some page from the old one ? A lot of non computer savvy people dont even know how to delete their history.
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Mike F., Alum

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I can't give you a definite answer on that because it depends on every person and how they have their cache & cookie handling set up. Most computers will clear out after a certain number of days, or when they restart the computer.
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Jamie9500

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Helpfull as ever and still no contact from Hoested in regards tocompensation for all this. I am not calling you again on principal. If I dont get contacted I will have to pursue this another way.
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Drew N, Alum

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Hello, We are set up as an inbound call center for technical support. If you would like to discuss your account, you can also email our billing manager to discuss. The address is billinghelp@homesteadsupport.com.

If you need technical support, you can also post here.

Also, as Mike indicated, browsers, by default are set to check for a newer version of the page quite often. The cache will normally refresh itself within a few hours, but it is dependent upon the individual users settings.

Drew
Will not have enough time to do this by end of year.
What will happen to my site and what will people see after Jan 1st when they go to my site Since there is no way i can not get this done by then.

Seems unreasonable to just be hearing about this with just a little over a week to get this done. Year end is always crazy closing out my businesses and now this.

I usually get a kiss first.
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Mike F., Alum

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We are very sorry about the timing for all of this. We are working hard to make this transition as smooth as possible. We try to do as much of the work as possible on this end, but there are 4 required steps that have to be done by the actual account owner. Those steps are shown here: https://community.homestead.com/homes...
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Carlos9751

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my site with Bigcommerce looks horrible, all fonts have been changed, there only 4 pictures of my products instead of 35 in my front page, colors and pictures looks different, the are some new links I don't need, (i.e. wish list, Girft Certificates) I paid more than $1500.00 to get my webpage designed as I wanted, who is going to fix all this??

are you going toe send instructions of how to edit our site and make changes?
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Mike F., Alum

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Hi Carlos9751, First, check your email as I've sent you a message. Sorry if the new store did not come out identical to the old one. I know that there are many differences in the way the two system work, so not all things could be copied over to be identical.

As far as instructions for managing/editing the site. We have dozens of help topics here on the Community. If you go to the home page here: https://community.homestead.com/homes... you can either use the search tool at the top of the page to find what you need, or scroll down and click the link that says "Storefront Powered by Bigcommerce".

If you don't find exactly what you need, you are welcome to post questions or call us.

Mike
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Jennifer9933

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I'm in the exact same boat! I've spent big bucks on my website, and now with 2 weeks to go, homestead has screwed it all up. I was supposed to be moved to the top of the list for technical help, but nothing has been done, and thy are closed on the weekends when I have time to talk.
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Drew N, Alum

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Sorry about that Jennifer9933, I double checked and the Design Services manager has your store for review. It is being looked at.

Drew
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Jennifer9933

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How do I review it? I'd love to be working on it, but any changes I make now will probably be erased when you upload your files. Please let me know what to do next? Thanks. Jennifer
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Drew N, Alum

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You can work on products and promotions, shipping, taxes, etc, just don't do any design work until you hear from our design department.

Drew
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Carlos9751

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another questions:
1. is bigcommerce setting up my payment options for my new domain? if not, I believe I have to do it thru Stripe setting, correct? but I noticed the credit card transaction fee is 2.9% + 30¢, is this correct? for years I have been charged 2.49% for Visa and MC and no extra fee, who set these new fee? I don't remember approving new fees
2. is the my new domain actually running right now? I tried to place an order thru the new domain unsuccessfully, I got stock in step 2 (Shipping details), I got the following message while checking out: "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address", then I tried to ship to different address than billing address but I still got the same error message again and again
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Carlos9751

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3. I don't see Discovery as one of the accepting cards in Stripe, can I set Discovery cards as one of my accepting cards as a method of payment in my new website? if yes, how?
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Carlos9751

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4. My bank gives me better rates for credit card transactions than stripe, how can I set my bank instead of stripe for processing the credit card payments in my website in lieu of stripe?
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Carlos9751

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5. I just did a manual payment to test stripe site and got an email informing me that "Transfers land in your bank account 7 calendar days after a successful charge" are you kidding me?!! with intuit payment solutions payment is received in the next day, max. 2 days, this whole new system is way worst than old system, I will keep testing, new questions will come, and I hope you have the right answers
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Drew N, Alum

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1) No one but you has access to set up a payment processor as you will require some information that needs to be provided by the processor. You can use any of the processors supported by Bigcommerce. Stripe is one, but there is a list of about 60 different options there to choose the best solution for you. Each processor will have their own fee schedule.

2) If you receive that error message it means that the store is unable to find a shipping zone and/or shipping method that can provide a shipping cost. In Bigcommerce, if you don't have shipping configured to a part of the world, the store will not allow shipping to that area.

3) Again, Stripe is not the only option. These are 3rd party processors supported by the store. For specific questions on each, please contact the payment processor directly for questions. We will not have current information on each processor.

4) Is your bank listed in the supported processors? If not, then maybe you can use a gateway, like Authorize.net. You might also find better rates by going with one of the other processors.

5) Again, Stripe is just one of 60+ options for processing payments. Like Paypal, there is no monthly payment and so their rates might be higher or they may hold the funds longer. Again, these are questions you should address directly to the individual processors for current information. In your payments setup, you see the 2 recommended options of Stripe and Paypal. There is a button below to see the list of supported processors. You can research those for the solution that is best for your business.

Thanks

Drew
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Carlos9751

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Yes, there is a bunch of options to get paid but stripe is the only option to process credit card payments, isn't it?
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Carlos9751

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could you confirm how can we set another method, instead of Stripe, to accept credit cards payment in our online store?
I tested this stripe system making a payment on 12/26/13 and today 1/3/1, payment is still pending, 9 days has passed and payment is still processing?? that is simply unacceptable
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Mike F., Alum

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There are many different options. You can view the list here: https://community.homestead.com/homes...

Here are general configuration instructions: https://community.homestead.com/homes...
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Ron8289

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its Dec 30th and you have not contacted me about the transfer I can not get through on the phone so guess I am though with your company too.. Homestead I think you want all your customers just to go away... if you can not service them.. we should all go else where. !
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Mike F., Alum

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Sorry about the delay with your store. This has already been escalated to get finished asap. You should hear from us very soon. If not reply here and I'll follow up for you again.
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Jamie9500

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Cant find a topic on it so I will post it here.
All my orders are going to my abandoned folder and I am recieving 6 to 8 duplicate emails telling me I have an order. The orders are going to the abandoned folder even though they have been fully processed and paid for. I contacted Homestead about this the other day and they said it was fixed or being fixed but its still doing it.
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Mike F., Alum

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Hi Jamie9500, There was indeed an issue with duplicate emails being sent. I'll have to do some research to see if that problem started again.

Can you please clarify what you mean by orders going to the Abandoned folder? Are you referring to a folder in your email account, or the when you are logged into the Bigcommerce Admin screen the "Abandoned" section on the View Orders screen.

Our version of should not be capturing information in this area as it's not suppose to be part of the plan that we offer.

Mike
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Jamie9500

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Hi Mike
What is happening is I get the duplicate emails saying I have an order so i go and log into my store admin. The order should show up in the " orders " section but when I view this there is nothing there. It says NO ORDERS RECIEVED. When I click on ABANDONED the order is in there even though it was fully processed and paid for ??
I have to manualy update the order to completed and then it migrates over to the orders section. It should just go straight to orders because they are not abandoned and have been fully paid for. While they sit in abandoned my inventory does not account for the order until I update it to completed. This can cause problems if I get multiple orders as customers will be ordering stock that has already been sold to someone else.
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Mike F., Alum

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Thanks for the detailed explanation. I'll need to check with our partners at Bigcommerce. I'll get back to you as soon as I have an answer.
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Mike F., Alum

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I was advised that this issue is due to an "auto return" not being set up at paypal. Follow this thread for the solution: https://support.bigcommerce.com/quest...
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Jamie9500

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Hi Mike
Followed the link and made the changes at paypal. Next order received went where it was supposed to into the orders section and I only received the one confirmation of order email. thought we had the problem solved only to have the next order go straight back to the abandoned section and got sent 8 duplicate emails again ????
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Drew N, Alum

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Is the setting still in your Paypal? If so, let us know and we will report it to Bigcommerce.

Drew
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Jamie9500

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The setting is still there in paypal. The link or URL for the return takes you back to the store http://jdlurestas.com/finishorder.php.
Why one order worked fine and the next go to abandoned again I dont know. I got a single email confirming sale for the one that worked and 8 duplicate emails for the next one. I do hope I can get these problems sorted soon, its getting frustrating.
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Drew N, Alum

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I am working on it.

Drew
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Linda5914

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Since Thursday I have had trouble with my store. I can't even log onto bigcommerce now because it says the URL is not a bigcommerce URL. When I talked to someone at Homestead my whole website went down when she tried to fix the problem with the store. It was supposed to be back up in 2-4 hours. 2 days later it is still down and I can't reach anyone anywhere.
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Drew N, Alum

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We have this conversation going in another topic. It is less confusing and more efficient is you keep 1 issue to 1 topic.

Thanks very much.

Drew
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Carlos9751

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1. my web site with ProStore is presently unavailable, please restore my store A.S.A.P.!! I'm loosing orders because of this issue

2. I talked to one of your representatives over the phone today to discuss some design issues and he informed me if I wanted Domain Privacy for 2 of my websites and I said yes but he NEVER EVER mentioned me about any fee for that service and I got charged as follows:
01-08-14 Prorated Package Fee - Additional Site - Annual (Quantity=2) $23.67
01-08-14 Prorated Package Fee - Domain Privacy - Annual (Quantity=2) $19.73
I want the above charges to be reimbursed to my account A.S.A.P. I have used my website for over 3 year without that Domian Privacy feature without a problem
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Mike F., Alum

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Sorry if the rep did not clearly communicate that there was a cost to add the Privacy feature. I can remove if for you if you would like and provide a refund or credit. You currently have it on all three domains. Would you like me to remove all 3 ?

Also, the "unavailable" message is coming up because the pointing to the new store was not completed, or not done correctly. We'll be happy to help you fix this. The Cname record looks like it was correctly changed on this end. The unavailable message that is popping up is an indicator that the domain name has not been correctly updated on the BigCommerce site. Make sure you have it entered correctly as shown on this page: https://community.homestead.com/homes... Pay special attention to Task 1, Step 3, as you MUST include the word "stores" in front of the domain.

If you have this setting correct, but it's still not working let us know and we may need you to provide us with an Admin password so we can log in and review the settings.
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Carlos9751

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just remove it for the 2 domains that were charged yesterday $23.67 & $19.73

Thank you
Carlos
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Mike F., Alum

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Sorry but I'm unable to tell which domains it was added to. I'll remove it from which ever two you would like.
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Carlos9751

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These 2:
2coolwedings.com
7kleanhouston.com
Thanks
Carlos
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Mike F., Alum

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I removed the privacy for those two domains and issues a credit for 19.73.
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Carlos9751

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Credit has not been applied to my credit card yet, please confirm status of this credit
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Mike F., Alum

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A credit was issued to the balance of your account with us. A refund was not sent back to your credit card. If you would rather have a refund back to your card, just let us know.

Mike
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Carlos9751

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We are a florist and it is extremely important to have a space for customers to enter a date when flowers need to be delivered before confirming their orders. We need the following changes to be added to our Ecommerce website design

During the secure checkout process step 5, please add following text “Select Delivery Date (MM/DD/YYYY)” following by a text box, so in that box, customers can enter the date they want their orders to be delivered, then next to that text box add this note: “Note: For Same-Day Delivery Please Call 832-598-4373”

Then right below change “Order Instruction/Comments (optional)” text for this one: “Enter Card Message for Recipient (Optional)” in that manner customers will have the chance to enter their messages for the recipients in the box below

Please see attached file, in this file I have marked in red and circled the above changes for a clear understanding of what we need

I had already paid designer to customized these changes in my old ProStore website. Therefore, I expect these changes to be added in my Bigcommerce website at no additional charge

Once these changes are incorporated to my bigcommerce website, we can go live right away

Thank you
Carlos
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Mike F., Alum

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I will send this request to the Design team to have them fix.
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Carlos9751

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please confirm status of this change, this is the last thing needed to complete my website and start receiving orders online

Carlos
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Mike F., Alum

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Hi Carlos9751, I just checked and this request has not been completed yet. I'm sorry but I do not have an ETA at this time. Our design team is working diligently to get many last minute changes completed for numerous customers.
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Carlos9751

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following my previous comment, it would be great to have the option that when clicking in the delivery date box a little window pops up with calendar so customer can click on the the desired delivery date, this is how sites like 1-800 flowers and teleflora have it set it up, see attached image for details

I know this was not possible with prostores, I wonder if bigcommerce can offer it since it is a more powerful website builder than ProStores, if yes, can you quote me this change?

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Tim1710

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I am very confused by all this. I have a simple website thru homestead that we sell on product on.

I don't know what "Prostores" is, nor do I know what "big commerce" is. all I know is what homestead is and my website.

Furthermore, I just want to be able to continue taking credit cards on line to sell our product and I would like it to continue to sync up with Quickbooks.

I have started / stopped the conversion process, but am getting very frustrated. I a wondering whether it would be best if I just start from scratch elsewhere.
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Mike F., Alum

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Prostores is our old provider for our ecommerce Storefront hosting plan. That product is being discontinued and we are switching to a much more robust system that is designed by a company called Bigcommerce.

You'll still be able to process credit cards and it will work with Intuits QBMS merchant account.

My advice is to take a close look at the Bigcommerce system rather than go elsewhere. It is one of the very best ecommerce plans on the market which is why we chose it over some other options. Once you get familiar with it, you'll see that the interface is far easier to use than the old Prostores system.

Mike.
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Tim1710

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So then what is Homestead?
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Mike F., Alum

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We are Homestead. You opened your hosting account with us. We have our own proprietary SiteBuilder software, but we are also re-sellers of some other services. In this case we are a reseller of the Bigcommerce system.

Mike
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Carlos9751

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FYI the calendar option and text box is not working, I keep getting orders and this information does NOT appear in the order confirmations, I have to call customers every time to find out delivery dates and message on cards. I placed an order myself adding delivery date and text message just to check, and indeed, that info does not show up in the order confirmation. I added those forms in both: Account signup and Address Field and doesn't work in either field

So I'm coming back again to my original request: How can I eddit the text "Order Instruction/Comments (optional)" in step 5 of the checkout?? it has to be a way to do it and I need the instruction A.S.A.P. Our busiest day of the year is coming (valentines day) and it going to be a complete mess for us if I'm not able to see the messages that our clients want on the cards

See attachment, I MUST be able to edit and change that text, I want to change that text asking customer to enter there the "delivery date" and "message on card"

I know the way to replace specific text using Javascript but I'm not able to find that text anywhere, PLEASE ask your designers and let me know in which of my website template files that text is included

Carlos
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Mike F., Alum

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HI Carlos, When you have a moment, call the number on this page: https://community.homestead.com/homes... We've set up a dedicated support line for these types of questions. You'll find this special team to be highly trained and they should be able to help you out with your more complicated storefront issues.

Mike