Why the change to Bigcommerce

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We want to provide the best possible ecommerce solution to our customers We decided to leave Prostores for Bigcommerce – our research shows it’s a far superior ecommerce solution compared with Prostores.
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Drew N, Alum

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Posted 6 years ago

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Donald9220

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When was this announced? I haven't seen and notifications about Bigcommerce.
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Mike F., Alum

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Do you want to cancel just the store, or the entire account?

This page shows you how to point the domian: https://community.homestead.com/homes...
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Masoomeh8137

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If I just cancel my store, what will be left? What service I get and how much I get charged?
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Masoomeh8137

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how many domains I have with you guys? can you pls give me the list?
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Masoomeh8137

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If I want to keep my go payment, with my cellphone, do I get charged?
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Mike F., Alum

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Masoomeh8137, Below is a screen shot from your Account Details page.

The Storefront can be cancelled separately from the other services so you can see what you'll be left with. You currently have 8 domains. You can view them by clicking the domains link on the left side of the screen when you log into your account. The GoPayment service is not managed by us. That is an Intuit product which we are no longer affiliated with so I'm not sure what they might be charging your. It is in no way connected to your website hosting plan.

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Donald9220

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Is the migration to the new mail system complete? I just used the mail system on IE and it's very different from the version on Chrome.
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Mike F., Alum

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Is the migration to the new mail system complete?
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LARRY0274

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my store is not the same as before and it will no work for me. everything did
not transfer over, need to be advised
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Drew N, Alum

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It isn't likely to be exactly the same due to differences in the programs. I noticed the map was not moved over. I have added that. What else do you want to point out. I can take a look at it.

Drew
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Patti McAleenan

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I am excited to hear this! I have been with Homestead for over 11 years and was just recently thinking about leaving because I have not been happy with Prostores for the last 4 years since I opened my online business. I don't like the way my shop looks. I hope the with BigCommerce it will have a more up to date look and be easy to navigate around, along with reports. My concern is the shipping for my products. will that be transferred over from pro stores? I guess my whole concern is the content....will my customers notice a big difference? Do I need to let my customers know they will see a change?When is this being done? Also can you send us links of other site using BigCommmerce. Thanking you in advance for answering some go my questions.
Warmly,
Patti
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Mike F., Alum

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Patti, it looks like your store was just completed. Did anyone email, or notify you yet. We have a team of people that should be reaching out to you?
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Patti McAleenan

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No I have not received an email from any one.
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Mike F., Alum

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Patti, You'll want to bookmark this link: https://store-z5hindv.mybigcommerce.c....

The first time you visit the page, click "forgot password" link.

Once you set a password, then you can log in and edit the store. Be sure to visit this page and look at the required and recommended steps: https://community.homestead.com/homes...

If you have questions you can post them to the most relevant topic.
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Susan6666

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Will this change my positioning in search engines?
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Mike F., Alum

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There is a very likely chance that it will have some impact, but it's impossible to know the extent until after the store is live and the spiders have crawled your site. However because the new platform is designed in a manner that is much more search engine friendly, there's a good change that most people sites could increase in rankings. There is of course no guaranteed as it depends on many factors.

Mike
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Jamie9500

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I am based in Tasmania Australia.
I have been a homestead customer for a few years with the exception of a short 12 month break. A few months ago I signed back up and opened a new store with you guys. I had not long got it all set up and working well and this change to bigcommerce or more ritely named big TROUBLE gets put into place with very little warning from Homestead.
I have had nothing but trouble ever since the transition took place and am still having technical problems.
Every time this happens I have to get up at 3 am to call homestead due to USA time difference and try and get problems resolved. This is costing me a fortune.
The loss of sales and business leading up to Xmas I have encountered due to technical problems is ridiculous.
I finally thought I had sorted things out enough to trade again only to find that all the orders my customers submitted and paid for went through in US dollars not Aus dollars and have spent the day sorting out refunds. This was already set up properly on my original store and I was not informed the currency needed to be re set.
I am now having trouble with certain operations on pages not working. The section where you mark your orders as SHIPPED and enter a tracking number for customers is sitting half way down the page so you can not even see the submit button. I am truly disgusted, frustrated, out of pocket and dismayed that what was a very user friendly system that both myself and my customers loved has been migrated over to this rubbish. I to have had a gut full and will be finding another provider as soon as possible. I pity your poor technical support personnel as I bet they are getting an ear bashing. I hope the Homestead owners have a merry xmas because mine is going to be a much poorer and frustrating one than it needed to be.
The other part that has cost me a lot in sales is the fact that when you pointed our domain names over to the new store the old one closed. This caused the link that all my potential customers were using that they had viewed in expensive advertsising I had just paid for in magazines to direct them to a page that said THIS SITE IS CLOSED FOR MAINTENANCE. After calling Homestead they informed me that if customers that had visited my old site did not delete cookies and brouser history that they would not be able to find the new store. Well I ask you, how the hell would my customers know they needed to do that ?? they have all just been sitting there waiting for the non excistent maintenance to finnish and the store re open. they will be waiting a while because its not UNDER MAINTENANCE, its bloody well shut down.
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Jamie9500

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I did not point my two domains, you people did. And the personal message you sent was to my email but directed to carlos or someone and had nothing to do with me. You guys are on the ball.
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Jamie9500

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I called the support team and the tech said he was pointing my domains to the new site. NOTHING was said about any difference in accessing the site so I sat here for days waiting thinking it was taking a long time for my domains to populate only to find when I called it was done but I couldnt see it because I had not deleted my browser history.
Now tell me, if all my previous customers out there have not cleared there history and cookies are they EVER going to find my new store insteadof being directed to some page from the old one ? A lot of non computer savvy people dont even know how to delete their history.
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Mike F., Alum

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I can't give you a definite answer on that because it depends on every person and how they have their cache & cookie handling set up. Most computers will clear out after a certain number of days, or when they restart the computer.
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Jamie9500

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Helpfull as ever and still no contact from Hoested in regards tocompensation for all this. I am not calling you again on principal. If I dont get contacted I will have to pursue this another way.
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Drew N, Alum

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Hello, We are set up as an inbound call center for technical support. If you would like to discuss your account, you can also email our billing manager to discuss. The address is billinghelp@homesteadsupport.com.

If you need technical support, you can also post here.

Also, as Mike indicated, browsers, by default are set to check for a newer version of the page quite often. The cache will normally refresh itself within a few hours, but it is dependent upon the individual users settings.

Drew
Will not have enough time to do this by end of year.
What will happen to my site and what will people see after Jan 1st when they go to my site Since there is no way i can not get this done by then.

Seems unreasonable to just be hearing about this with just a little over a week to get this done. Year end is always crazy closing out my businesses and now this.

I usually get a kiss first.
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Mike F., Alum

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We are very sorry about the timing for all of this. We are working hard to make this transition as smooth as possible. We try to do as much of the work as possible on this end, but there are 4 required steps that have to be done by the actual account owner. Those steps are shown here: https://community.homestead.com/homes...
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Carlos9751

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my site with Bigcommerce looks horrible, all fonts have been changed, there only 4 pictures of my products instead of 35 in my front page, colors and pictures looks different, the are some new links I don't need, (i.e. wish list, Girft Certificates) I paid more than $1500.00 to get my webpage designed as I wanted, who is going to fix all this??

are you going toe send instructions of how to edit our site and make changes?
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Carlos9751

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5. I just did a manual payment to test stripe site and got an email informing me that "Transfers land in your bank account 7 calendar days after a successful charge" are you kidding me?!! with intuit payment solutions payment is received in the next day, max. 2 days, this whole new system is way worst than old system, I will keep testing, new questions will come, and I hope you have the right answers
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Drew N, Alum

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1) No one but you has access to set up a payment processor as you will require some information that needs to be provided by the processor. You can use any of the processors supported by Bigcommerce. Stripe is one, but there is a list of about 60 different options there to choose the best solution for you. Each processor will have their own fee schedule.

2) If you receive that error message it means that the store is unable to find a shipping zone and/or shipping method that can provide a shipping cost. In Bigcommerce, if you don't have shipping configured to a part of the world, the store will not allow shipping to that area.

3) Again, Stripe is not the only option. These are 3rd party processors supported by the store. For specific questions on each, please contact the payment processor directly for questions. We will not have current information on each processor.

4) Is your bank listed in the supported processors? If not, then maybe you can use a gateway, like Authorize.net. You might also find better rates by going with one of the other processors.

5) Again, Stripe is just one of 60+ options for processing payments. Like Paypal, there is no monthly payment and so their rates might be higher or they may hold the funds longer. Again, these are questions you should address directly to the individual processors for current information. In your payments setup, you see the 2 recommended options of Stripe and Paypal. There is a button below to see the list of supported processors. You can research those for the solution that is best for your business.

Thanks

Drew
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Carlos9751

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Yes, there is a bunch of options to get paid but stripe is the only option to process credit card payments, isn't it?
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Carlos9751

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could you confirm how can we set another method, instead of Stripe, to accept credit cards payment in our online store?
I tested this stripe system making a payment on 12/26/13 and today 1/3/1, payment is still pending, 9 days has passed and payment is still processing?? that is simply unacceptable
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Mike F., Alum

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There are many different options. You can view the list here: https://community.homestead.com/homes...

Here are general configuration instructions: https://community.homestead.com/homes...
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Ron8289

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its Dec 30th and you have not contacted me about the transfer I can not get through on the phone so guess I am though with your company too.. Homestead I think you want all your customers just to go away... if you can not service them.. we should all go else where. !
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Mike F., Alum

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Sorry about the delay with your store. This has already been escalated to get finished asap. You should hear from us very soon. If not reply here and I'll follow up for you again.
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Jamie9500

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Cant find a topic on it so I will post it here.
All my orders are going to my abandoned folder and I am recieving 6 to 8 duplicate emails telling me I have an order. The orders are going to the abandoned folder even though they have been fully processed and paid for. I contacted Homestead about this the other day and they said it was fixed or being fixed but its still doing it.
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Mike F., Alum

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I was advised that this issue is due to an "auto return" not being set up at paypal. Follow this thread for the solution: https://support.bigcommerce.com/quest...
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Jamie9500

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Hi Mike
Followed the link and made the changes at paypal. Next order received went where it was supposed to into the orders section and I only received the one confirmation of order email. thought we had the problem solved only to have the next order go straight back to the abandoned section and got sent 8 duplicate emails again ????
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Drew N, Alum

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Is the setting still in your Paypal? If so, let us know and we will report it to Bigcommerce.

Drew
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Jamie9500

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The setting is still there in paypal. The link or URL for the return takes you back to the store http://jdlurestas.com/finishorder.php.
Why one order worked fine and the next go to abandoned again I dont know. I got a single email confirming sale for the one that worked and 8 duplicate emails for the next one. I do hope I can get these problems sorted soon, its getting frustrating.
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Drew N, Alum

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I am working on it.

Drew
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Linda5914

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Since Thursday I have had trouble with my store. I can't even log onto bigcommerce now because it says the URL is not a bigcommerce URL. When I talked to someone at Homestead my whole website went down when she tried to fix the problem with the store. It was supposed to be back up in 2-4 hours. 2 days later it is still down and I can't reach anyone anywhere.
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Drew N, Alum

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We have this conversation going in another topic. It is less confusing and more efficient is you keep 1 issue to 1 topic.

Thanks very much.

Drew
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Carlos9751

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1. my web site with ProStore is presently unavailable, please restore my store A.S.A.P.!! I'm loosing orders because of this issue

2. I talked to one of your representatives over the phone today to discuss some design issues and he informed me if I wanted Domain Privacy for 2 of my websites and I said yes but he NEVER EVER mentioned me about any fee for that service and I got charged as follows:
01-08-14 Prorated Package Fee - Additional Site - Annual (Quantity=2) $23.67
01-08-14 Prorated Package Fee - Domain Privacy - Annual (Quantity=2) $19.73
I want the above charges to be reimbursed to my account A.S.A.P. I have used my website for over 3 year without that Domian Privacy feature without a problem
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Mike F., Alum

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Sorry but I'm unable to tell which domains it was added to. I'll remove it from which ever two you would like.
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Carlos9751

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These 2:
2coolwedings.com
7kleanhouston.com
Thanks
Carlos
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Mike F., Alum

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I removed the privacy for those two domains and issues a credit for 19.73.
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Carlos9751

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Credit has not been applied to my credit card yet, please confirm status of this credit
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Mike F., Alum

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A credit was issued to the balance of your account with us. A refund was not sent back to your credit card. If you would rather have a refund back to your card, just let us know.

Mike
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Carlos9751

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We are a florist and it is extremely important to have a space for customers to enter a date when flowers need to be delivered before confirming their orders. We need the following changes to be added to our Ecommerce website design

During the secure checkout process step 5, please add following text “Select Delivery Date (MM/DD/YYYY)” following by a text box, so in that box, customers can enter the date they want their orders to be delivered, then next to that text box add this note: “Note: For Same-Day Delivery Please Call 832-598-4373”

Then right below change “Order Instruction/Comments (optional)” text for this one: “Enter Card Message for Recipient (Optional)” in that manner customers will have the chance to enter their messages for the recipients in the box below

Please see attached file, in this file I have marked in red and circled the above changes for a clear understanding of what we need

I had already paid designer to customized these changes in my old ProStore website. Therefore, I expect these changes to be added in my Bigcommerce website at no additional charge

Once these changes are incorporated to my bigcommerce website, we can go live right away

Thank you
Carlos
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Mike F., Alum

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I will send this request to the Design team to have them fix.
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Carlos9751

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please confirm status of this change, this is the last thing needed to complete my website and start receiving orders online

Carlos
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Mike F., Alum

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Hi Carlos9751, I just checked and this request has not been completed yet. I'm sorry but I do not have an ETA at this time. Our design team is working diligently to get many last minute changes completed for numerous customers.
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Carlos9751

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following my previous comment, it would be great to have the option that when clicking in the delivery date box a little window pops up with calendar so customer can click on the the desired delivery date, this is how sites like 1-800 flowers and teleflora have it set it up, see attached image for details

I know this was not possible with prostores, I wonder if bigcommerce can offer it since it is a more powerful website builder than ProStores, if yes, can you quote me this change?

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Tim1710

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I am very confused by all this. I have a simple website thru homestead that we sell on product on.

I don't know what "Prostores" is, nor do I know what "big commerce" is. all I know is what homestead is and my website.

Furthermore, I just want to be able to continue taking credit cards on line to sell our product and I would like it to continue to sync up with Quickbooks.

I have started / stopped the conversion process, but am getting very frustrated. I a wondering whether it would be best if I just start from scratch elsewhere.
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Mike F., Alum

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Prostores is our old provider for our ecommerce Storefront hosting plan. That product is being discontinued and we are switching to a much more robust system that is designed by a company called Bigcommerce.

You'll still be able to process credit cards and it will work with Intuits QBMS merchant account.

My advice is to take a close look at the Bigcommerce system rather than go elsewhere. It is one of the very best ecommerce plans on the market which is why we chose it over some other options. Once you get familiar with it, you'll see that the interface is far easier to use than the old Prostores system.

Mike.
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Tim1710

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So then what is Homestead?
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Mike F., Alum

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We are Homestead. You opened your hosting account with us. We have our own proprietary SiteBuilder software, but we are also re-sellers of some other services. In this case we are a reseller of the Bigcommerce system.

Mike
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Carlos9751

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FYI the calendar option and text box is not working, I keep getting orders and this information does NOT appear in the order confirmations, I have to call customers every time to find out delivery dates and message on cards. I placed an order myself adding delivery date and text message just to check, and indeed, that info does not show up in the order confirmation. I added those forms in both: Account signup and Address Field and doesn't work in either field

So I'm coming back again to my original request: How can I eddit the text "Order Instruction/Comments (optional)" in step 5 of the checkout?? it has to be a way to do it and I need the instruction A.S.A.P. Our busiest day of the year is coming (valentines day) and it going to be a complete mess for us if I'm not able to see the messages that our clients want on the cards

See attachment, I MUST be able to edit and change that text, I want to change that text asking customer to enter there the "delivery date" and "message on card"

I know the way to replace specific text using Javascript but I'm not able to find that text anywhere, PLEASE ask your designers and let me know in which of my website template files that text is included

Carlos
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Mike F., Alum

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HI Carlos, When you have a moment, call the number on this page: https://community.homestead.com/homes... We've set up a dedicated support line for these types of questions. You'll find this special team to be highly trained and they should be able to help you out with your more complicated storefront issues.

Mike

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