Why is there no shipping method listed on my order?

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Sometimes, you will see that there is no shipping method on an order in your system. This happens because of one of two reasons:

1.) It was a downloadble product, such as a gift certificate.
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2.) It was a manual order and a shipping method was not chosen during the creation of the order.
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Any order that is placed through the customer-facing side of your store will have a shipping method listed in the Order Details area, as long as it is not a digital item only order.
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Drew N, Community Manager

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Posted 5 years ago

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