Why am I being charged double?

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  • Updated 7 years ago
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I'm being charged an extra $4 for additional domain.
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john6585

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Posted 7 years ago

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Ehsan Zaheer

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Hi john6585,

You're not being charged double, each domain name is an additional $2/month with your current website package.

Your free year trial ended in January of this year and converted to a paid account.

I hope this helps clarify, let me know if I can offer further assistance.

Thanks!

Ehsan
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john6585

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Invoice

To:
john ratthe

Invoice Number: 16951437
Credit Card: VISA - 2028
Payment Date: 05/17/13

Date Description Bill Period Amount

05/15/13 Subscription Fee - Website Starter No Domain Package - Monthly 05/15/13 - 06/15/13 $4.99
05/15/13 Subscription Fee - Additional Domain - Monthly (Quantity=2) 05/15/13 - 06/15/13 $4.00

Total Amount: $8.99

This is my invoice, it looks like i'm being charged for 2 and I only have 1 domain name
Thanks for your help, John
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Ehsan Zaheer

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Hi john6585,

So sorry for the delay, not sure how I missed your last comment until now.

Thanks for the additional info and clarifying the issue. There was a domain transfer that failed, but the record for the domain was still in your account which is where the second domain name came from.

I've removed the additional domain record from your account and applied a refund which should post to your account within 7 - 10 business days.

Please let me know if you have any other questions, thanks!

Ehsan

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john6585

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Thank you
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Ehsan Zaheer

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You're welcome! If anything else comes up, feel free to post again.

Thanks!

Ehsan

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