Why won't the website come up when the address is entered?

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I am managing a website for a friend. Last year the person who managed it previously passed away. Everything was squared away and I was able to update the website. When my friend checked her website, it is NOT coming up by entering the address in the address bar. I am able to access it using the user name and password. What do we need to do? The monthly payments have been made.
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Nancy5706

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  • frustrated!

Posted 5 years ago

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themieleman, Champion

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Is the domain name registration paid up?
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Nancy5706

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Yes.  I checked and it's been paid regularly.
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themieleman, Champion

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What's the web address. I'll check.
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Nancy5706

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Thank you!  It's www.heartmountainyoga.com
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Nancy5706

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I thought it might have to do with the ICANN contact info, but she said she hasn't received any emails from them.
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Nancy5706

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Now that I think about it, the domain name may be expired.  When I get in touch with someone at Homestead I should be able to find out. 
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themieleman, Champion

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If your domain name is registered with homestead, they'll be billing you monthly for domain registration. Check your account manager, under accounts in the upper right corner of the homestead website manager page. You may have your domain name registered with another vendor. Generally they send an email to notify you when the registration expires and renewal is advised. If you've changed email addresses and they've not been informed, you may not receive the notice. This happened to me.
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William S

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Hello,

The domain heartmountainyoga.com is expired and available for registration. You would need to re-register the domain brand new.

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