Why is my site not working?

  • 0
  • 1
  • Question
  • Updated 5 years ago
  • 0
  • 1
Merged

This conversation has been merged. Please reference the main conversation: How do I cancel my Homestead account?

My website stopped working today. I never got any emails about this. How do I fix it?

Note: This conversation was created from a reply on: Email related change will require some of our customers to make some DNS changes.
Photo of George4285

George4285

  • 136 Points 100 badge 2x thumb

Posted 5 years ago

  • 0
  • 1
5 years ago
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
George4285,

Your domain is hosted at Godaddy and all the DNS records and nameservers are set to point to services at Godaddy. Did you make a change at your domain? If not, then you will need to correct this at Godaddy. What services do you have with us?

Drew
2014-12-02T23:40:10+00:00
Photo of George4285

George4285

  • 136 Points 100 badge 2x thumb
I never used godaddy. I set up my account through what was then intuit. Intuit became Homestead. I have had the same account for 3 years now. I have not made any changes. 
2014-12-02T23:42:33+00:00
Photo of George4285

George4285

  • 136 Points 100 badge 2x thumb
I have a website with you. I even made my last payment on the 18th of November. I am unsure why in the middle of my billing cycle everything changed. 
2014-12-02T23:54:00+00:00
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
I am not sure what's happening, but the domain I see on your account is mahoneystc.com. It is registered at Godaddy. The picture below shows that. If you do a whois search you can see this. Do you know a Marsha Stratton? She is the registered owner of the domain.

Our registrar does not show any indication that this domain has ever been registered with us. Do I have the wrong domain?

2014-12-02T23:58:54+00:00
Photo of Drew N

Drew N, Alum

  • 262,816 Points 100k badge 2x thumb
I see your account. Do I have the wrong domain?

Drew
2014-12-03T03:25:19+00:00
Photo of George4285

George4285

  • 136 Points 100 badge 2x thumb
Ah yes. You are correct. I forgot that our owner used a marketing company to create a new website. They likely got the domain from godaddy and I merged what I had originally created with that. Sorry for the confusion. How do I cancel my account? I assume I will still be getting charged? 

This conversation is no longer open for comments or replies.

  • 0
  • 1

Powered by Get Satisfaction