Why is my email account sending error messages to people sending me email?

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My business contacts are sending me email messages and I do receive the messages but my contacts are calling saying they're receiving a message back saying that my email account/email user does not exist.

Which email server does Homestead use these days? Roundcube or Open Exchange??? Because both of those are active for me at the moment!
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Paula6092

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Posted 2 years ago

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Richard3460

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I don't use round cube. I am only using OS X and The full-blown outlook. I went into round cube today to send emails to my AOL account so I could store them on the computer before deleting them and all that did was use up more round cube space, now dangerous. It's a cluster!

Microsoft office 365 and or dropbox is offering alternatives.
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Drew N, Community Manager

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Paula6092, I sent you a message that was supposed to provide me with a bounce message, but it appears you received and replied. I have not received any bounce message. Is anyone still receiving this bounce  message?

Right now both Open Xchange and Roundcube are active, but they are simply Webmail interfaces. They both read the same information on the server. Open Xchange will eventually be shut off, so if you use Webmail, you should be using Roundcube. Incoming emails will be in both systems, but due to how they save things, if you add any contacts, calendar events, or send messages from Open Xchange, they will be lost when those servers are turned off. The accounts that have already been converted will not be converted again.

Not everyone has been moved to Roundcube yet, but both of you have been, so you should stop using Open Xchange.

Richard, the space available is the same between Roundcube and Open Xchange becuase the limitation is set on the server and they look at the same server. We are planning to add space upgrade options as soon as possible.
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Kristie1953

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It might help if I knew what roundcube is.
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Kristie1953

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Now, I'm totally confused,  I need an explanation or a fix that is easier to understand.  
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Richard3460

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Kristie, you're not alone. A change here and a change there is more for people who like to tweak their gadgets. I want to run a business without interruption and it feels like perhaps my business is too much for this operation to stay clear of all required tweaking, constant tweaking.
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Brian4612, Champion

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Hi Kristie.. Homestead provided email addresses to accounts supported by Open Exchange. OX... they have changed over to a new interface called Roundcube and our accounts have ( are in the process) of being migrated over.  IF you have a desktop link to OX mail then you will need to log into your HOmestead account and then go to email to see the new Roundcube email. Copy the URL and create another desktop shortcut. I cant say its been a seamless transition and there's is a little "learning" curve but overall its comparable to OX. ( which will be closing down soon) so keeping OX is not an option I am afraid.

Richard, Space isn't really a big issue unless your keeping thousands of emails but if you need to keep them for record purposes I wouldn't forward them, I would use a third party email programme like Outlook ( but there are others) that I would set up as POP mail to download emails to my computer and automatically delete them on Roundcube. ( IMAP settings allows you to access your emails from any computer or Iphone but does not allow emails to be deleted at source)

Change (especially in the computer world) is constant and sadly a part of the tech age.. ( me I use win 10 but I do miss XP sigh)  Good luck to you both and hope it all works out for you both.
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Drew N, Community Manager

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Forwarding messages is a poor practice as it can easily result in getting marked as spam. Some mail servers will not even allow a forward to arrive. If you have a space issue, it is far better to use a client program to have it check directly with our server. If you setup your Homestead email in Outlook.com as a POP account, you should be able to have the message downloaded to Outlook and then removed from our server. You can also do this with Outlook on your desktop.
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Diane1897

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what are the pop settings for Roundcube?
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Drew N, Community Manager

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Diane, you can find the settings in this topic. https://community.homestead.com/homes...

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