why doesn't my website operate correctly on mobile devices? How can I fix this?

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My website features are not working correctly on mobile devices? How do I fix this layout to look more like the laptop layout and to make the buttons I have work correctly? Also, no one is able to submit a comment or question on the "contact us" tab on my website, it keeps saying there is an error in what they wrote in the box.
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Tranquilino7244

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Posted 3 weeks ago

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Michelle C, Employee

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Hello,

You can use the mobile editor to re-arrange elements to get layout you like. If you want the mobile website to look exactly like your desktop version you can set it to desktop view from the mobile settings tab on the left. 



In regards to the contact form, I am not able to replicate any problem. I was able to fill out the form and submit the information with no issues. 




If you are receiving an error would you mind sending a screenshot of the error you see? 
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Tranquilino7244

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Where can I find the Mobile Settings tab to edit? This is my only view of the settings 
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Michelle C, Employee

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Click on the mobile phone icon at the top of the editor. https://community.homestead.com/homestead/topics/websitebuilder-editing-the-mobile-site
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Tranquilino7244

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This is the part I was referring to that does not let me submit on our website. 


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Michelle C, Employee

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I got that resolved, it is working now. For some reason it needed to be check marked as optional from the manage from settings. 
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Tranquilino7244

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Great thank you for your help! 
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Michelle C, Employee

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You are welcome. 
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Faunus0949

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Hi Michelle,

My name is Torrey and you assisted me a couple of weeks ago in getting to urls to point to the same website, which is so great, and I am so grateful for your help with that. I just made some changes to the Contact Us page on site (affinityoregon.com) and now the mobile version looks awful. Unfortunately I did not read up on editing the mobile site at the same time as the desktop site; therefore it is now a mess. I am hoping that there is a way for you to assist me with fixing up the mobile version without having to start over on the desktop version. In fact, at this point I'm not exactly sure what to do. I am under the gun too, because we have a big event on Tuesday morning so I know people are going to start viewing the website afterwards. Is there anything that you can do to help me?

Following are the things that I need to adjust:

1. The footer on the mobile version breaks a phone number apart, so I think my only option is to move that phone number down a line, but I don't know how to do that.

2. On the Contact Us page the beige colored square at the top under Anna Laemmert BSc, etc. either needs to be removed or resized. I noticed that the beige squares beneath some of the text on the site are not showing up on the mobile version, which is not a big deal, but this one definitely needs to be adjusted.

3. On the Contact Us page I need to move the Spokane, WA address below the corresponding map.

4. On the mobile version of the Testimonials Page the arrow in the button at the bottom of the page is facing the wrong way, so I'm hoping that can be replaced with a different arrow/next button.

Thank you in advance for your assistance Michelle. I look forward to hearing from you soon.

Torrey
torrey@affinityoregon.com
(Edited)
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Michelle C, Employee

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Totally understand, the arrow should be visible for you, if you are not seeing it you can try zooming out on your browser window or try another browser maybe. Let me know if that works.
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Faunus0949

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I just zoomed out and now I can see it, YAY!!! Oh my gosh...Michelle, you are amazing and I am extremely grateful for you helping me with so many things. 

Have a beautiful day, and thank you again Michelle!
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Michelle C, Employee

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Perfect!! Glad we got that figured out. Thank you! Have a great day also. 
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Faunus0949

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I am sooo sorry to bug ya again, but I really want to add a next page and a previous page set of arrows/buttons. As I mentioned earlier the button that's currently there was previously a set, which was added automatically when I set up the Testimonials page. I know that their isn't a second page of testimonials on the desktop version; however there is on the mobile version so I'd like it to function like a "next page & previous page button". Can you pretty please assist me with this? BTW, I am about to leave my office for most, if not all, of the afternoon; however I will be back tomorrow. Thank you Michelle.
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Michelle C, Employee

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No worries. I got it all straightened out. It should be function properly and showing arrows going in both directions that do work properly. 
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Marijo6881

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My editor doesn't look anything like this - how can I get this view? My mobile site is horrible using duda and I really need to be able to fix it since 70% of my traffic comes through mobile acc to GA.

Thanks for your help. 
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Michelle C, Employee

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Hello Marijo,

I do see you are currently utilizing our other platform, Sitebuilder plus. It is easy to get started in the new editor. From your account, go to websites manager and select add new website in the top right. This will add a new site to your account in the new software. Whenever you are ready, you can attach your domain name to the new site by changing the site association. 
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Marijo6881

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Thank you so much for checking this. One additional question - can I copy my current site over to the new website or do I have to rebuild the whole thing?
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Michelle C, Employee

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You are welcome. It will be a rebuild but you can copy and paste your text. You will need to re-upload the images and customize any formatting. 
Here is a link to our YouTube video tutorials to help get started building your new website.
https://www.youtube.com/user/homesteadwebsites  
I would recommend watching the getting started video part 1, 2 and 3 to get familiar with the builder. You can always call in also if you need help or have any questions building it. 

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