If you've tried to update your credit card online, but it won't
authorize, you should check with your bank for the following possibilities.
authorize, you should check with your bank for the following possibilities.
- Bank does not allow $1 or $0 transactions
- Bank does not allow online payments
- Bank does not allow payments for online services
- Bank has charge for Homestead Technologies listed as “possibly fraudulent”
- Bank does not allow charges in US Currency
- Zip code connected to the card is incorrect.
Homestead FAQ, Employee
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42,606 Points
Posted 4 years ago
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102 Points
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82 Points
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222 Points
This reply was created from a merged topic originally titled Cannot get your company to accept my credit card information. Its the same card ....
Homestead has suspended my website for non payment. Got a new credit card in the mail with a new expiration date. Now when I try to give Homestead the new information they tell me that my credit number is not correct. I know my own credit card number . Whats up with this? Hey Homestead. Your website won't let me update my credit card information. Its the same credit card.!! Where do you find a phone number to call and talk to an actual person. Anybody know?
Homestead has suspended my website for non payment. Got a new credit card in the mail with a new expiration date. Now when I try to give Homestead the new information they tell me that my credit number is not correct. I know my own credit card number . Whats up with this? Hey Homestead. Your website won't let me update my credit card information. Its the same credit card.!! Where do you find a phone number to call and talk to an actual person. Anybody know?
Todd H, Social Media Specialist
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20,824 Points
I am very sorry for the inconvenience, we are working to get this issue resolved as soon as possible. We are providing updates here.
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362 Points
I tried updating billing info twice with errors. My credit card company says you have a glitch on your billing software that won't accept my new expiration date. I've entered everything correct with them on the line with me....but it still won't update. Not sure what to do now.
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362 Points
It just updated.....thanks. :)
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82 Points
This reply was created from a merged topic originally titled unable to update credit card details.
i need to update my billing credit card details and the website is not accepting the entered values and saving the same
i need to update my billing credit card details and the website is not accepting the entered values and saving the same
Drew N, Alum
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262,796 Points
Most of the time it is something mentioned at the top of this page. If you still have an issue, you can let us know here, or call support.
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164 Points
I have the same issue. Updated Expiration Date, but it won't take it. Same card I've used for years. It seems to work for everything but this.
Drew N, Alum
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262,796 Points
Have you checked with your bank to see if anything at the top of this post is now enforced on their end? Credit card companies are changing how they work for security purposes, so just because the card is the same, doesn't mean the approval process is the same.
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164 Points
Sure have.
Drew N, Alum
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262,796 Points
Ok. Let me see what I can find out.
Drew N, Alum
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262,796 Points
Can you tell me when you last tried and got an error?
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164 Points
1 minute ago :)
Drew N, Alum
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262,796 Points
Thank you
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164 Points
Guess what. The problem was that the bank re-issued the card when it put a chip in it. The account number stayed the same, but the expiration date changed. Seems as though Homestead's system can't handle that. We had to call the main Homestead number and have them manually adjust it.
Drew N, Alum
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262,796 Points
The likelihood is that we were sending the old expiration date and the bank was rejecting it. Our system pretty much passes the data along. If something changes with the card, it will need to be updated. I am glad it's updated now.
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164 Points
I did try to update it. Since the card number itself didn't change, the Homestead billing module didn't allow anything else to change. Tis a bug.
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734 Points
it is exactly my problem
how can i fix it?
how can i fix it?
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734 Points
i have the same problem : i need to update my billing credit card details and the homestead website is not accepting saving the values and saving it has a problem.
my name is yehuda - my web site is www.nadlanline.com
my name is yehuda - my web site is www.nadlanline.com
Drew N, Alum
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262,796 Points
yehuda2294, The error code we received on the 12th when you tried to update tells us that you need to speak with the issuing bank to resolve this issue.
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734 Points
Thanks
for your reply,
I spoke today to my banks (2 cards) - they all say there is not any problem with my credit cards, and then i spoke to the credit cards companies - and they say that no request for payment was send to them from HOMESTAED ( To confirm the credit cards payments for my cards.
you can call me personal - 00 972 50 7245021
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734 Points
i tried now one more time :
well - the masage is :
well - the masage is :
there were errors updating your Billing Information. Please try again.
Drew N, Alum
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262,796 Points
yehuda2294, Please send an email to compliance@homesteadsupport.com for this issue. I am not sure where the problem is, but our system is saying that you need to speak with the bank.
(Edited)
Drew N, Alum
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262,796 Points
yehuda2294, can you tell me is it a Visa, Mastercard, American Express, or Discover?
Drew N, Alum
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262,796 Points
Is it debit or credit?
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734 Points
i tried with VISA and i tried with Master card
in both cards i get the same eror massge
in both cards i get the same eror massge
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734 Points
i even tried with some one else cards - unable to update
Drew N, Alum
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262,796 Points
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92 Points
This reply was created from a merged topic originally titled billing.
Will not except new card information, have tried several times.I have contacted the bank and they said it was on your end
Will not except new card information, have tried several times.I have contacted the bank and they said it was on your end
Had this trouble, never would accept ANY card. Called bank, no issues with them. I then used a different browser and it worked fine. Try it without any adblock of any kind added.
Drew N, Alum
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262,796 Points
Thanks for that Mark. It isn't something I had considered.
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82 Points
This reply was created from a merged topic originally titled Homestead is having trouble processing my card. How do I get in contact with them....
Drew N, Alum
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262,816 Points
Malcolm8865, Usually, it is one of these reasons. In some cases there is a communication glitch between us and the payment processor, which usually resolves itself fairly quickly and you can just retry it a little while later. If none of this solves the issue let us know and we will see what the next step is.
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302 Points
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176 Points
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8,740 Points
Here is the Homestead phone number 1-800-710-1998
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132 Points
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132 Points
This doesn't answer my question. You have a processing error on your end. This has happened every time I have tried over the last month. Please help.
Todd H, Social Media Specialist
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20,824 Points
If there is an issue with your credit card being accepted, you can always contact support over the phone at 1-800-710-1998 to get more assistance, but if you have not already talked with your bank yet I would strongly recommend doing that first just to make sure everything is okay.
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162 Points
This reply was created from a merged topic originally titled Payment Info Update.
Been trying to update my payment info for two weeks, and still can't do it. Just get letters threatening to delete my website.
Been trying to update my payment info for two weeks, and still can't do it. Just get letters threatening to delete my website.
Drew N, Alum
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262,796 Points
victorpofa, try looking into the suggestions at the top of this topic. If nothing works, can you tell us if you get an error when trying? Do you have a different card you can try?
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162 Points
The error I get is: "There were errors updating your Billing Information. Please try again."
Card number and Security Number are in red. This is the card I wish to use.
Card number and Security Number are in red. This is the card I wish to use.
Drew N, Alum
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262,796 Points
Please create a private conversation, as I will need to get some information from you to look into this further, and only want you and I to be able to see it.
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80 Points
I can not find contact info. I need to change my credit card information because I have sold my business. My account goes to the 11th and do not want any more payments on my credit card as the business will have new owners on the 5th of October, please contact me by phone 519 724 2270 or send me a contact number so someone can walk me through it.
(Edited)
Drew N, Alum
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262,816 Points
Sandra0901, call 800-710-1998
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102 Points
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216 Points
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282 Points
Marjory5349
Julie3925
Elyzabeth , Official Rep
Julie3925
Elyzabeth , Official Rep
david5239
themieleman, Champion
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
christopher1700
Am i supposed to ad more numbers or is there an Au number i can call?
themieleman, Champion
You may need to adjust your calls to match hours posted:
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)