Why do I receive an error when trying to update my credit card?

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  • Updated 2 months ago
If you've tried to update your credit card online, but it won't
authorize, you should check with your bank for the following possibilities.


  • Bank does not allow $1 or $0 transactions


  • Bank does not allow online payments


  • Bank does not allow payments for online services


  • Bank has charge for Homestead Technologies listed as “possibly fraudulent”


  • Bank does not allow charges in US Currency


  • Zip code connected to the card is incorrect.
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Homestead FAQ, Employee

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Posted 4 years ago

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Caryn1792

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This reply was created from a merged topic originally titled will not accept updated credit card information.

my credit card information for billing needs to be updated but your website tells me it cannot update
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Marjory5349

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I am trying to upgrade my credit card and can't find where to add the information
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Julie3925

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I'm having the same issue 3 years later.
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Elyzabeth , Official Rep

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Did you follow the instructions we provided above and check with your bank?
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Julie3925

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Yes. Nothing wrong with my card/account, according to the bank. I finally found your phone number to call and Gabby updated via phone.
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Elyzabeth , Official Rep

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Perfect, I'm glad you were able to get that taken care of.
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david5239

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hi I am having the same problems.. who do I call to take care of this please
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themieleman, Champion

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Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
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christopher1700

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I am in Australia and i have been phoning the numbers supplied for quite some time now I get this message: Your call could not be connected please try again.
Am i supposed to ad more numbers or is there an Au number i can call?
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themieleman, Champion

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You can post your subject here and a staff member will follow up.
You may need to adjust your calls to match hours posted:
Hours of Operation for Live Support
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
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Naomi2435

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This reply was created from a merged topic originally titled I keep trying to update my credit card, but it refuses to take the new card..

I have been trying to enter a card number that is different from the old one. I closed out that old account and want to use my other one, but it refuses to take the new card. It is a valid card and I have money in that account!
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Joseph J.7033

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This reply was created from a merged topic originally titled Cannot get your company to accept my credit card information. Its the same card ....

Homestead has suspended my website for non payment. Got a new credit card in the mail with a new expiration date. Now when I try to give Homestead the new information they tell me that my credit number is not correct. I know my own credit card number . Whats up with this?  Hey Homestead.  Your website won't let me update my credit card information.  Its the same credit card.!!  Where do you find a phone number to call and talk to an actual person.  Anybody know?
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Todd H, Social Media Specialist

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I am very sorry for the inconvenience, we are working to get this issue resolved as soon as possible. We are providing updates here.
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Rocky2638

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I tried updating billing info twice with errors. My credit card company says you have a glitch on your billing software that won't accept my new expiration date. I've entered everything correct with them on the line with me....but it still won't update. Not sure what to do now.
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Rocky2638

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It just updated.....thanks. :)
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Lenin2537

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This reply was created from a merged topic originally titled unable to update credit card details.

i need to update my billing credit card details and the website is not accepting the entered values and saving the same
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Drew N, Alum

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Most of the time it is something mentioned at the top of this page. If you still have an issue, you can let us know here, or call support.
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New London Theatre

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I have the same issue. Updated Expiration Date, but it won't take it. Same card I've used for years. It seems to work for everything but this.
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Drew N, Alum

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Have you checked with your bank to see if anything at the top of this post is now enforced on their end? Credit card companies are changing how they work for security purposes, so just because the card is the same, doesn't mean the approval process is the same.
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New London Theatre

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Sure have.
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Drew N, Alum

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Ok. Let me see what I can find out.
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Drew N, Alum

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Can you tell me when you last tried and got an error?
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New London Theatre

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1 minute ago :)
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Drew N, Alum

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Thank you
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New London Theatre

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Guess what.  The problem was that the bank re-issued the card when it put a chip in it. The account number stayed the same, but the expiration date changed.  Seems as though Homestead's system can't handle that.  We had to call the main Homestead number and have them manually adjust it.
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Drew N, Alum

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The likelihood is that we were sending the old expiration date and the bank was rejecting it. Our system pretty much passes the data along. If something changes with the card, it will need to be updated. I am glad it's updated now.
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New London Theatre

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I did try to update it.  Since the card number itself didn't change, the Homestead billing module didn't allow anything else to change.  Tis a bug.
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yehuda2294

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it is exactly my problem 
how can i fix it? 
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yehuda2294

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i have the same problem : i need to update my billing credit card details and the homestead website is not accepting saving the values and saving it has a problem.

my name is yehuda  - my web site is www.nadlanline.com
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Drew N, Alum

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yehuda2294, The error code we received on the 12th when you tried to update tells us that you need to speak with the issuing bank to resolve this issue.
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yehuda2294

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Thanks for your  reply, 

I spoke today to my banks  (2 cards) - they all say there is not any problem with my credit cards, and then i spoke to the credit cards companies  - and they say that no request for payment was send to them from HOMESTAED ( To confirm the credit cards payments for my cards. 

you can call me personal - 00 972 50 7245021



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yehuda2294

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i tried now one more time :

well - the masage is :
there were errors updating your Billing Information. Please try again.
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Drew N, Alum

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yehuda2294, Please send an email to compliance@homesteadsupport.com for this issue. I am not sure where the problem is, but our system is saying that you need to speak with the bank.
(Edited)
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Drew N, Alum

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yehuda2294, can you tell me is it a Visa, Mastercard, American Express, or Discover?
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Drew N, Alum

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Is it debit or credit?
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yehuda2294

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i tried with VISA  and i tried with Master card  
in both cards i get the same eror massge
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yehuda2294

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i even tried with some one else cards - unable to update
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Drew N, Alum

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yehuda2294, Were these different attempts done at the time you posted this?
(Edited)
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David0996

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This reply was created from a merged topic originally titled billing.

Will not except new card information, have tried several times.I have contacted the bank and they said it was on your end
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Drew N, Alum

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David0996, can you tell me is it a Visa, Mastercard, American Express, or Discover?
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Drew N, Alum

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Is it debit or credit?
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Mark0020

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Had this trouble, never would accept ANY card. Called bank, no issues with them. I then used a different browser and it worked fine. Try it without any adblock of any kind added.
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Drew N, Alum

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Thanks for that Mark. It isn't something I had considered.
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Malcolm8865

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This reply was created from a merged topic originally titled Homestead is having trouble processing my card. How do I get in contact with them....
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Drew N, Alum

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Malcolm8865, Usually, it is one of these reasons. In some cases there is a communication glitch between us and the payment processor, which usually resolves itself fairly quickly and you can just retry it a little while later. If none of this solves the issue let us know and we will see what the next step is.
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wymandavis7188

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This reply was created from a merged topic originally titled Failing Site.

Hello, I continue to update my cc on file and it keeps kicking me out. I used a different card this time, however, don't want to experience my site keep going down. Any help is greatly appreciated. Thank You
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RamFanShan

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Can you please re-post the phone number to call to update billing info?  I need to get this updated and it's driving me crazy! 
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Les6064

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Here is the Homestead phone number 1-800-710-1998
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RamFanShan

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thank you
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Les6064

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You're welcome anytime. 
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emetz07

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This reply was created from a merged topic originally titled I tried to update my credit card info and it wouldn't let me the last two times I....

please contact me with next steps.
Eric Metz
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emetz07

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This doesn't answer my question.  You have a processing error on your end. This has happened every time I have tried over the last month.  Please help.
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Todd H, Social Media Specialist

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If there is an issue with your credit card being accepted, you can always contact support over the phone at 1-800-710-1998 to get more assistance, but if you have not already talked with your bank yet I would strongly recommend doing that first just to make sure everything is okay.
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victorpofa

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This reply was created from a merged topic originally titled Payment Info Update.

Been trying to update my payment info for two weeks, and still can't do it.  Just get letters threatening to delete my website.
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Drew N, Alum

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victorpofa, try looking into the suggestions at the top of this topic. If nothing works, can you tell us if you get an error when trying? Do you have a different card you can try?
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victorpofa

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The error I get is: "There were errors updating your Billing Information. Please try again."

Card number and Security Number are in red. This is the card I wish to use.
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Drew N, Alum

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Please create a private conversation, as I will need to get some information from you to look into this further, and only want you and I to be able to see it.
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Sandra0901

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I can not find contact info. I need to change my credit card information because I have sold my business. My account goes to the 11th and do not want any more payments on my credit card as the business will have new owners on the 5th of October, please contact me by phone 519 724 2270 or send me a contact number so someone can walk me through it.
(Edited)
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Drew N, Alum

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Sandra0901, call 800-710-1998
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gunersimsek6476

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This reply was created from a merged topic originally titled billing payment problem.

hello ı have some problem on my settıng .ı want to change my payment ınformation but ı cannot. and whıle ı wrrıte new ınformatıon thats unacceptuble . how can ı pay my payment is there any way to pay ıt ? thanks alot
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Vietnam Bike Tours

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This reply was created from a merged topic originally titled can not update credit card, can use Paypal ?.

can not updated credit card, while my card is used everywhere. 
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Glen9183

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I AM HAVING THIS PROBLEM TO HOW DO YOU EXPECT ME TO PAY