Why can't I view the design template both on desktop and mobile phone?

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  • Updated 10 months ago
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I have just created a new website from one of your design templates in Websitebuilder. It shows up really well on my laptop but is all over the place on my mobile phone. I have made countless websites with Homestead and can see them all well both on desktop and mobile phone without any adjustment.
The top photo is on the mobile phone.
The bottom one is on my laptop (this is how it should look).
 Why offer me a template that I have to choose between desktop or mobile phone? Why can't I have a design template that addresses both? Just like Sitebuilder Plus (I think this is the old one)? Who of your customers uses Website Builder? And why when it can't be viewed on different devices?
What can I do now? I spent three days creating a website that no-one can view on a mobile phone?
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Marsha4449

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  • Frustrated AGAIN!

Posted 10 months ago

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Marsha4449

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I have just read a bunch of other conversations about this problem. They were a few months ago so not sure if there is a solution to my problem. Seems not. And I can't even use the old site builder if I want to stay with Homestead. The new software is great to create a website but absolutely useless to me if it cannot be viewed on a mobile phone like all the other websites I have created on Homestead. I have been with you for umpteen years but this will push me over the edge I think. Time to look for another provider? 
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Drew N, Community Manager

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The mobile version does create better is you keep the desktop version within the vertical lines in the builder, but in some cases you may still want to edit the mobile site separately to hide some large elements on the mobile site, to keep it faster.

At the top of the editor, you can see the 2 icons to switch between desktop and mobile views. The same is also there for preview

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