Why can't I see my old emails?

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  • Updated 9 months ago
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As of today, I can only see emails going back one week. Previously, I could see them all going back a couple of years. How do I access older emails?
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franksayles9494

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Posted 9 months ago

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Drew N, Community Manager

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Do you know how close to quota you were? I can see if we can get a restore point. Were they all in the inbox?
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franksayles9494

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Yes, all in the inbox.
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Drew N, Community Manager

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I have put in for the restore. I am not yet sure what we have, but we will see.
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franksayles9494

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Thanks. I notice that every day I lose the oldest emails so that only one week is staying in the inbox. I have not changed any settings, and this is my only email address with which I am having this issue.
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Drew N, Community Manager

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Are you sure you don't have a device that is set up as POP that is taking the emails and deleting them from the server? That is an odd behavior. You could try changing the password on the email to see if it stops doing this.
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Drew N, Community Manager

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The largest available backup has been restored. It still doesn't go back very far. I would change the email password to make sure your mail isn't being removed by an unknown device.

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